Senior Application Support Specialist

4 weeks ago


Halifax Regional Municipality, Canada Global Relay Full time

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

The Application Support Team are responsible for the availability and reliability of Global Relay’s services that are used by Global Relay’s customers. The team is involved in ensuring all services exceed availability targets, have in-depth monitoring and are proactively managed. The Application Support team are responsible for triage, troubleshooting and restoration of service when incidents do occur.

Your job:

Service reliability : Proactively identify risks to service and remediate themReduce risk from deployments by improved use of resilience and ensure appropriate testing of releases pre and post deploymentProvide support and troubleshooting when service incidents occurImprove time to recover from service impacting incidentsIdentify trends and root causes to reduce volume of incidents Automation : Identify and deliver on opportunities to use automation to increase efficiency, reduce toil and drive service availabilityUse automation and orchestration techniques to provide repeatable solutions and reduce risk of mis-operations Observability : Monitor and ensure smooth operation of all production services.Identify gaps in coverage and improve observability of Production servicesEnsure appropriate events are generated for service failure or degradation scenarios

About you:

Demonstrated ability to quickly learn a new product/service suit Able to understand interdependencies between products and services Possess an understanding of software systems concepts such as networking, firewalls, protocols, databases and more Can develop knowledge on specific tooling and able to troubleshoot service incidents effectively Able to work to address weaknesses in monitoring and works to continually improve the observability of products and services Understands the impact of Service Incidents to the business and its customers Capable of leading technical recovery for lower severity / priority to minimize impact to customers.  Able to provide input into technical root cause analysis of incidents and able to deliver on actions to reduce risk of reoccurrence of incident, delivering any actions required from Application Support within agreed timeframes Track record of Suggesting opportunities to improve efficiency and effectiveness of a team Core competencies: Linux – experience supporting large scale Linux environmentsCloud / Containerization – OCP / Kubernetes or other Cloud / Containerization experienceScripting – bash / shell / pythonMonitoring – Prometheus & Graphana, Splunk or similar toolsNetworking – experience troubleshooting TCP connectivity issues

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.



  • Halifax, Canada Canadian Cancer Society Full time

    **_Hybrid Work Model_** **_This position can be based anywhere in Canada_** **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of...


  • Halifax, Canada High Liner Foods Full time

    **Application Support Specialist - Halifax, NS** **About High Liner** **Foods** High Liner Foods was founded in **1899** in Lunenburg, Nova Scotia, Canada as a small salt fish company. Lunenburg is still the current home of our Canadian Operations. As a category leader in Seafood, High Liner Foods has a strong footprint across Canada and the U.S. with...


  • Halifax Regional Municipality, Canada NTT DATA Services Full time

    Req ID: 270711 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Sharepoint Production Support Specialist - REMOTE to join our team in Halifax, Nova Scotia (CA-NS), Canada...


  • Halifax Regional Municipality, Canada NTT DATA Services Full time

    Req ID: 270711 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Sharepoint Production Support Specialist - REMOTE to join our team in Halifax, Nova Scotia (CA-NS), Canada...


  • Halifax, Canada Halifax Port Authority Full time

    The Port of Halifax is about making connections between people, commerce and opportunity. We take a leadership role in developing business for the Port of Halifax in collaboration with our partners and we responsibly manage Port of Halifax assets. The Port of Halifax is Canada’s Ultra Atlantic Gateway, connecting to more than 150 countries. In 2021, the...


  • Halifax Regional Municipality, Canada IMP Group Full time

    Airworthiness Specialist Requisition ID: 1429  Why Choose IMP Aerospace & Defence:IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our...


  • Halifax Regional Municipality, Canada IMP Group Full time

    Airworthiness Specialist Requisition ID: 1429  Why Choose IMP Aerospace & Defence:IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our...

  • Abilities Specialist

    4 weeks ago


    Halifax Regional Municipality, Canada Shannex Incorporated Full time

    Job Number: J- Job Title: Abilities Specialist Job Category: Health, Wellness and Safety Job Type: Permanent Full Time Work Location: Corporate Number of Positions: 2 Job Description If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place...


  • Halifax Regional Municipality, Canada Shannex Incorporated Full time

    Job Number: J- Job Title: Abilities Specialist Job Category: Health, Wellness and Safety Job Type: Permanent Full Time Work Location: Corporate Number of Positions: 2 Job Description If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place...


  • Halifax Regional Municipality, Canada Shannex Full time

    If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate _Great People_ who inspire meaningful connections while _Leading the Way to Better Living_. We are searching for an **Abilities Specialist **to join our...


  • Halifax, Canada Global Relay Full time

    Who we are:For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and...


  • Halifax, Nova Scotia, Canada Global Relay Full time

    Who we are:For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and...


  • Halifax, Nova Scotia, Canada Global Relay Full time

    Who we are:For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and...


  • Halifax Regional Municipality, Canada TEP GROUP Full time

    Junior Site Acquisition Specialist, Atlantic Canada TEP Engineering Canada Halifax, NS Full-time TEP Engineering Canada is seeking Junior full-time employee for the Site Acquisition Specialist role in Canada. TEP Canada offers a comprehensive benefits package including medical and dental insurance, paid vacation, and holidays, RRSP with company match, and a...


  • Halifax Regional Municipality, Canada TEP GROUP Full time

    Junior Site Acquisition Specialist, Atlantic Canada TEP Engineering Canada Halifax, NS Full-time TEP Engineering Canada is seeking Junior full-time employee for the Site Acquisition Specialist role in Canada. TEP Canada offers a comprehensive benefits package including medical and dental insurance, paid vacation, and holidays, RRSP with company match, and a...


  • Halifax Regional Municipality, Canada IMP Group Full time

    Requisition ID: 1429  Why Choose IMP Aerospace & Defence: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our ever-growing team. IMP...


  • Halifax Regional Municipality, Canada IMP Group Full time

    Requisition ID: 1429  Why Choose IMP Aerospace & Defence: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our ever-growing team. IMP...

  • Support Specialist

    1 month ago


    Halifax Regional Municipality, Canada CAE Full time

    Role and Responsibilities The support specialist organizes and implements a variety of responsibilities related to the flow of training materials, services, and associated information. They will support and provide consultation to the program execution leads for upcoming courseware training design and development work. This includes organizing and...


  • Halifax Regional Municipality, Canada IMP Group Full time

    Asset Management Specialist Requisition ID: 1411  Why Choose IMP Aerospace & Defence:IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our...


  • Halifax Regional Municipality, Canada IMP Group Full time

    Asset Management Specialist Requisition ID: 1411  Why Choose IMP Aerospace & Defence:IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a part of our...