Support Specialist

2 weeks ago

Halifax Regional Municipality, Canada CAE Full time

Role and Responsibilities

The support specialist organizes and implements a variety of responsibilities related to the flow of training materials, services, and associated information. They will support and provide consultation to the program execution leads for upcoming courseware training design and development work. This includes organizing and maintaining program control documents, data, and standards. They will interface with sub contractors and the customer, including but not limited to preparing and presenting documentation.

This role involves support to instructional designers and execution leads in the design and development of training solutions. It will serve dual purpose: organization and maintenance of curriculum data in course control documents and BNH advisor through the lifecycle of the program’s transition-in phase; and standards planning, documentation, and quality assurance support to the Instructional Systems Design team. Duties will include:

Supporting program planning activities and consultation with project leadership in preparation for project execution

BNH Advisor data entry, data organization, and data maintenance

Drafting standards documents and instructional design and development job aids, as well as other documentation and process support activities

Supporting quality assurance and standards enforcement

May be asked to attend customer meetings and training sites in support of training design and development activities

Miscellaneous duties as needed

Our ideal candidate has:

Experience with ADDIE and related training program development activities

Previous experience on Canadian Military Training Programs

Experience developing and documenting writing standards and courseware best practices

Experience reviewing and validating instructional content against standards

Experience organizing data, and/or data entry

Professional degree in a single discipline (education, instructional design, or other relevant field is considered an asset)

Must be eligible to obtain a security clearance with access to NATO secret documents and adhere to ITAR requirements

Fluent in English

Desired skills:

Comfortable with CFITES

Can work autonomously under tight deadlines

Strong writing and communication skills

Comfortable with technology and learning new software (Experience with BNH Advisor and/or Relational Data bases an asset)

Customer service experience an asset

CAE offers:  

Benefits: fully flexible for you to choose what is important Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP) Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan Work-Life Balance: Flextime & California Fridays all year Fun at work: social and community events all-year round

Position Type

Temporary (Fixed Term)

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

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