In Room Dining Captain

7 days ago

Banff, Canada AccorHotel Full time
Job Description

Scope

Provide professional, engaging, and friendly guest service while delivering food and beverage orders and/or amenities to guest rooms. 

Duties and Responsibilities

  • Have complete knowledge of In-Room Dining menu and ensure awareness of all menu specials, shortages, or item specifics on a per shift basis 
  • Receive orders via telephone, correctly enter items into MICROS system, set food service cart appropriately, and deliver food and beverages directly to guests' rooms 
  • Communicate with guests the applicable service charges and acceptable payment methods
  • Supervise In-Room Dining team and perform operational duties during Manager’s and Supervisors’ absence
  • Develop, train, and coach team members to required standards
  • Address guest comments or concerns when the Supervisor is not present
  • Plan and assign team duties on a daily basis, monitoring employee labour
  • Keep track of weekly orders for In-Room Dining
  • Assist in fulfilling special needs or guest requests for In-Room Dining and for Coffee Shop when necessary
  • Participate in monthly inventory for In-Room Dining
  • Assist in creating new training plans for In-Room Dining staff
  • Complete monthly Health & Safety inspection

Qualifications

  • Completion of Grade 12 or equivalent
  • Alberta ProServe Certification
  • Basic knowledge of wines and spirits
  • Customer service oriented
  • Capable of meeting the physical demands of the position
  • Able to work both as part of a team and independently
  • Excellent communication skills
  • Comfortable handling cash


Additional Information

Job Perks & Benefits:

  • Complimentary meal in our staff cafeteria each shift
  • Access to Employee Travel Program
  • Discounts on hotel Food & Beverage, Spa and Golf Memberships

Inclusion & Diversity

We want every employee to feel valued, appreciated, and free to be themselves at work and in housing. Banff National Park draws individuals from all around the world to visit, work, and live. Our location naturally fosters a diverse workforce and new employees can see themselves represented throughout the hotel, regardless of cultural origin, gender identity, religion, physical abilities, sexual orientation or age. As an organization, we know we can always strive to be better and intentional acts of inclusion are key to achieving our mission.

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