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Banff Centre for Arts and Creativity is one of the premier culinary destinations in the Bow Valley. We are proud to boast three fantastic restaurants (Three Ravens Restaurant and Lounge, Maclab Bistro and Vistas Dining Room), where our menus have been inspired by fresh, local ingredients and are infused with creativity. We also hold numerous banquets and receptions throughout the year where our guests are able to experience creative, memorable and inspirational menus that leave a lasting impression.
The Food and Beverage department is looking for an experienced Manager to manage the elevated standards of Banff Centre's fine dining experience at Three Ravens Restaurant and Lounge and to assist in the smooth and efficient operation of food and beverage services across campus, ensuring the delivery of excellent customer service and strong management of teams.
Roles and Responsibilities
Reporting to the Director, Food and Beverage, below are some key accountabilities:
Provide leadership and supervision to their staff on a daily basis, ensuring adherence to company policies and the delivery of exceptional customer service Prepare a daily work plan, prepare and make decisions required for the planning of weekly requirements, and assess future service requirements for resources needed Creatively manage and provide an elevated dining experience that focuses on quality in customer service Responsible for the hiring and scheduling of all positions reporting to this role Develop and update effective training programs pertaining to the assigned venue Provide direction and feedback to staff in the form of coaching and performance management Maintain the cleanliness and upkeep of all food and beverage areas and equipment at all times Manage inventory of restaurant equipment and supplies that will accurately meet the demands of the assigned venue throughout the year Assist the Director of Food and Beverage in setting budgetary requirements, while making recommendations regarding the annual operating and capital budget Promote, manage and maintain positive employee relations at all times in conjunction with Banff Centre Policies
Qualifications and Educational Requirements
Post secondary education in Hospitality Management or the equivalent in related experience Minimum 2-3 years' experience as a Manager/Assistant Manager in a multi-outlet food and beverage operation Fine dining management experience is preferred Good knowledge of wine and AGLC regulations Strong planning and organization skills Valid driver's license Excellent communication skills Knowledge of 4-star properties with regards to banquet/meeting set-ups, proper food handling practices, a la carte dining, fine dining, buffets, cafeterias Sound knowledge of MS Office, property management systems and point of sales machines Hands on understanding of Alberta Serve Safe and Alberta ProServe is required ASIP and Wine I certificate Willingness to work weekends, shift work and may be required to work split-shifts as needed Ability to work in a physically demanding position; e.g., lifting, bending, standing for extended periods of time
Employment Terms & Benefits
In accordance with the terms of employment governing Management/PSP employees, this is a permanent, full time position, subject to a 6 month probation period working 40 hours per week. The successful candidate will enjoy twenty paid vacation days and four personal days annually, extended medical and dental benefits, and participation in an employer-matched pension plan. Benefits of working at Banff Centre are: Staff housing options (based on availability)Professional developmentStaff cafeteria and restaurant discountsOnsite fitness facility at a discounted rate – first month free for new staff
