Maitre D'hotel

_**The Relais & Chateaux Post Hotel & Spa in Lake Louise is hiring for a full time Maitre D'hôtel**_

(Please note that this role is based in Lake Louise, Alberta and staff accommodation is available)

**Position**: Maitre D’hôtel

**Department**: Food & Beverage

**Report to**: Food & Beverage Manager

**Hours**: As required

**Position Overview**:
The Maitre D' plays a pivotal role in curating the dining experiences for all guests. This key position involves management of the Front of the House, of a formal restaurant. The responsibilities of a Maître D'hôtel generally includes supervising the waiting staff, welcoming guests and assigning tables to them, taking reservations, and ensuring that guests are satisfied.

**Duties and Responsibilities**:

- Act as the face of our dining room, ensuring the highest level of service and creating a positive first impression for guests.
- Uses the F&B reservation system to optimize customer reservations, requests.
- Ensure the dining room is set up and prepared before service.
- Greet customers and guide them to their tables.
- Answer customer questions regarding food, cocktails, and wine pairings
- Resolve customer complaints or disputes.
- Manage waitstaff to ensure efficient and excellent service throughout a given seating.
- Possess comprehensive knowledge of the menu and wine list. Present menu items, describe dishes, and suggest suitable wine pairings.
- Identify opportunities for service improvements and communicate suggestions to the management team.

**Qualifications**:

- Previous experience as a Maitre D' in a high-end dining establishment
- Relais & Chateau experience will be an asset.
- Thorough knowledge of dining etiquette, protocol, and the food service industry
- Strong interpersonal and customer service skills.
- Adaptive organizational skills and the ability to change plans to meet new circumstances.
- Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers.
- Ability to work under pressure and handle unforeseen events.

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Tips

Application question(s):

- Are you familiar with the Relais & Chateaux brand?
- Are you available to relocate to Lake Louise, AB for this role?

**Experience**:

- Hospitality: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Fine Dining: 1 year (preferred)

Work Location: In person