Customer Care Coordinator
4 weeks ago
Position Summary: As a Customer Care Coordinator for high-rise construction projects, you will ensure an outstanding living experience for our residents, from sale through to long after they have moved in, strictly adhering to Tarion standards.
Key Responsibilities:
- Act as the primary liaison for all resident queries, issues, and warranty claims, ensuring high standards of customer care and compliance with Tarion guidelines.
- Organize and lead post-occupancy walkthroughs, documenting and addressing any concerns in line with Tarion's performance standards.
- Manage the scheduling and oversight of warranty repairs, ensuring contractor compliance with Tarion's warranty timelines and quality expectations.
- Keep detailed records of resident interactions, maintenance requests, and the resolution process in accordance with Tarion's documentation requirements.
- Work closely with property management teams to guarantee efficient resolution of issues and enhanced resident satisfaction.
- Foster strong community relations by providing residents with detailed information on building features, maintenance practices, and safety protocols under Tarion standards.
Qualifications:
- Bachelor’s degree in Business Administration, Property Management, or a related discipline, with emphasis on high-rise residential sectors.
- Over 3 years of experience in customer service or property management, with a thorough understanding of high-rise construction and Tarion.
- Excellent problem-solving skills and the ability to manage complex situations under pressure.
- Proficiency in property management systems, CRM platforms, and relevant software.
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Customer Care Coordinator
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