Cash Application Support Analysts

2 weeks ago

Toronto, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

​WHAT IS THE OPPORTUNITY?

The QTS Production Services team is seeking a seasoned Application Support Analyst to help support a suite of applications used for:

  • Order and Trade management

  • Position and Allocation management

  • Market access and execution

  • FIX connectivity

  • IOIs

  • Static Data Administration

We support a fast-paced business with rapidly evolving needs and requirements.  Your ability to take ownership of requests and issue resolution, combined with a natural sense of curiosity and pride in a job well done, will help you to succeed in this role.

WHAT WILL YOU DO?

  • Proactively monitor the health of our production environment, ensuring maximum system availability and platform stability.

  • Address issues and concerns from our Front-Office, Middle-Office, Back-Office, Operations, Risk and Compliance users.

  • Actively collaborate with our development teams and vendors to resolve production issues and improve our platform.

  • Support the integration of new releases, bug fixes, patches and configurations into production, including post-release checks and verification.

  • Work closely with developers on continuous delivery solutions.

  • Leverage automation to improve day-to-day operations.

  • Ensure compliance with technology governance and de-risking initiatives.

  • Maintain up-to-date documentation (resolution procedures, operating manuals, run books).

  • Note: as we provide 24x7 support to a global business, this role will involve rotating on-call coverage and occasional weekend work.

WHAT DO YOU NEED TO SUCCEED?

Must-have:

  • 2+ years experience with application support (experience with complex / enterprise systems an asset).

  • Excellent verbal and written communication skills.

  • Ability to collaborate well with others, be strategically focused, and constantly looking to improve our environment.

  • Client-focused with the ability to multi-task, manage competing priorities, and handle high-visibility outage situations.

  • Good organization skills and a keen attention to detail.

  • Comfortable working with both Linux and Windows environments.

  • Strong scripting/coding skills (UNIX Shell scripting/Perl preferred; other languages an asset).

  • Solid working understanding of SQL and database concepts.

  • B.Sc. degree in Computer Science or equivalent.

Nice-to-have:

  • Capital Markets experience with knowledge of Front and Middle Office trading.

  • Experience with EMS/OMS application support.

  • Experience with supporting Fidessa applications.

  • Experience with enterprise-grade monitoring tools (e.g. Geneos, Grafana).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible work/life balance options
  • Opportunities to do challenging work

Job Skills

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Capital Markets

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-05-07

Application Deadline:

2024-05-10

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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