Developer – ServiceNow

7 months ago

Victoria, Canada Integro Softwares Inc Full time

POSITION DESCRIPTION

The successful candidate will work closely with business units to analyze and document business processes and requirements and to implement changes to supported applications as needed. ServiceNow modules in use include: Incident, Problem, Change, CMDB, Discovery, Release, Procurement, Knowledge, Service Catalog, Asset Management, Security Incident Response, Vendor Risk Management, Vulnerability, Orchestration, Performance Analytics as well as several custom integrations. ServiceNow considers BC Ministries “gold standard” for CMDB and process implementation. We are active in the ServiceNow community and send our analysts to the ServiceNow User Group meetings and technical forums several times a year. In addition to the above;

Consult with business units to identify, analyze, refine, and document business requirements create and modify policies, templates, and other business-related information in complex applications Analyze and test proposed changes to business-related application information Resolve data issues causing problems within applications Troubleshoot, research, and analyze application related issues and questions Assist in identifying requirements for testing, develop test plans and scripts, assist in coordinating testing, and documentation of test results Build application and vendor integrations which support business process and workflow automation Perform post-deployment validation for complex applications Work closely with application administrator to understand impact of work Liaise with Organization's Enterprise Architect team in order to align solutions to company standards Serve as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME) Consult with vendors on technical aspects of assigned applications

The position is based in Victoria (Client Location)

QUALIFICATIONS

Bachelor’s degree in Computer Science, IT, Business Administration, Commerce or in a related field is preferred A minimum of 5 years’ experience leading a customer service function in a fast-paced, multi-project and multi-customer IT environment ITIL Certification is preferred Experience working with ServiceNow ticketing system Experience with development and implementation of ServiceNow ITSM modules Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application Experience with extending the ServiceNow schema to custom applications Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.) Highly service-oriented, flexible and motivated MS Office support experience Outstanding Communication Skills Must have excellent customer-service, listening, communication and problem-solving skills Must have excellent leadership and collaboration skills to facilitate continuous service management improvement across IT functions Must have experience leading or participating in agile and/or lean initiatives Strong facilitation, coordination and interpersonal skills Ability to raise, resolve and close issues to the satisfaction of all stakeholders Ability to work independently under minimal supervision Great attention to detail, able to prioritize and produce accurate results under deadline Ability to consistently meet required deadlines.

COMPETENCIES

Customer Orientation

Effective performers stay close to customers and consumers. They view the organization through the eyes of the customer/consumer and go out of their way to anticipate and meet customer/ consumer needs.

Team Management

Effective performers create and maintain functional work units. They understand the human dynamics of team formation and maintenance. They formulate team roles and actively recruit and select to build effective work groups.

High Standards

Effective performers possess a high inner work standard and shows pride in their work. They consistently strive to ensure work is complete within deadlines and that all work performed is of a high quality.

Organization & Planning

Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely and effectively prioritize multiple competing tasks. They follow through on tasks to ensure changes in technology are communicated effectively.

Results Orientation

Effective performers maintain appropriate focus on outcomes and accomplishments. They are motivated by achievement, and persist until the goal is reached. They convey a sense of urgency to make things happen. They respect the need to balance short- and long-term goals. They are driven by a need for closure.

Communicativeness

Effective performers recognize the value of continuous information exchange and the competitive advantage it brings. They actively seek information from a variety of sources and disseminate it in a variety of ways. They take responsibility for ensuring that their people have the current and accurate information needed for success.

Change Mastery

Effective performers are adaptable. They embrace needed change and modify their behaviour when appropriate to achieve organizational objectives. They are effective in the face of ambiguity. They understand and use change management techniques to help ensure smooth transitions.

Business Thinking

Effective performers see the organization as a series of integrated and interlocking business processes. They understand how their work connects with and affects other areas of the organization.

Relationship Building

Effective performers establish and proactively maintain a broad network of relationships (e.g. colleagues, co-workers, vendors, suppliers, etc.). They value these relationships and work effectively across the organization by maintaining positive working relationships with peers and others.

  • Architect – ServiceNow

    7 months ago

    Victoria, Canada Integro Softwares Inc Full time

    POSITION DESCRIPTION Develop security model for CMDB classes and attributes. Ensure that the implemented system is consistent with the approved architecture Develop support models for the solution after go-live Liaise with the business and IT stakeholders to gather and socialize non-functional requirements and constraints Conduct key...

  • Senior Systems Integrator – ServiceNow

    7 months ago

    Victoria, Canada Integro Softwares Inc Full time

    POSITION DESCRIPTION The successful candidate being a Senior Systems Integrator and a member of the clients’ team, the candidate will require you to touch on a broad range of skills to provide DevOps services for the many business applications. The candidate must have a customer-centric mindset: pouncing on incidents, creating proactive monitoring,...

  • IT Manager, Customer Support – ServiceNow

    7 months ago

    Victoria, Canada Integro Softwares Inc Full time

    POSITION DESCRIPTION Reporting to the IT leadership. The Manager plans, leads and manages the Customer Support Centre function and team. S/he ensures that internal business customers receive exceptional customer service and develops and maintains an effective and efficient support team. The Manager is also the IT service management practice leader for...

  • ServiceNow Senior Process Consultant

    3 weeks ago

    Victoria, British Columbia, Capital, Canada Veracity Software Inc Full time

    Business Consultants Lvl 3 - ServiceNow Senior Process ConsultantRemote - The successful proponent will primarily work remotely but will need to travel to Victoria once in three months. Travel expenses for these trips will NOT be reimbursed.Estimated Work Start Date: 16-Dec-2024Estimated Work End Date: 31-Mar-2025# of Positions: 3Standard Hours Per Day:...

  • System Analyst

    4 months ago

    Victoria, Canada Vantix Systems Inc Full time

    **Description** **Skills** - Remedy, Helix, ServiceNow, CAS, Infoblox, DNS **Type** - Contract **Experience Required/Mandatory Skills** - Recent 5 years experience developing and deploying complex IT services. - At least 5 years experience in building custom DNS servers and services. - At least 5 years experience in building custom DHCP servers and...

  • Systems Analyst II

    2 months ago

    Victoria, Canada District of Saanich Full time

    Description: The District of Saanich is seeking an enthusiastic Systems Analyst II to join our innovative IT Enterprise Applications team. The key roles and responsibilities of this position are to manage and support all aspects of Enterprise software applications and all related vendor management and managed services. This includes application...

  • Technical Support Specialist

    2 weeks ago

    Victoria, British Columbia, Canada NTT DATA Full time

    Job Summary:We are seeking an experienced Technical Support Specialist to join our team at NTT DATA. This role will be responsible for providing day-to-day support for various enterprise software applications, including Aveva AIM, ServiceNow, Workday, P6, OpenText Content Server, and others.About the Role:Support and Troubleshoot: Provide technical support...

  • Project Manager

    6 months ago

    Victoria, Canada Vantix Systems Inc Full time

    **Description** Our Client is seeking a Senior Project Manager to provide overnight of program increments, backlog grooming, prioritize and service onboarding. Service Now experience is mandatory. This position is a hybrid opportunity, successful proponent will be expected to work within Canada for data security reasons. Work in Victoria, BC to 2 days per...

  • Project Manager

    7 months ago

    Victoria, Canada Global Pharma Tek Full time

    Position: Project Manager Location: Victoria,BC(Hybrid) Duration: Months Contract+Possible extension Job Description: The Project Manager is required have the following skills and experience: Degree, diploma, certification in Business Administration or Project Management. Minimum of years of ServiceNow experience with developing solutions for...

  • Application Support Analyst

    2 months ago

    Victoria, Canada NTT DATA Full time

    Company Overview: Req ID: 299435 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Support Analyst to join our team in Toronto, Ontario (CA-ON), Canada (CA).Job...

  • Application Support Analyst

    2 months ago

    Victoria, Canada NTT DATA Full time

    Company Overview: Req ID: 299435 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Support Analyst to join our team in Toronto, Ontario (CA-ON), Canada (CA).Job...

  • Application Support Analyst

    2 months ago

    Victoria, Canada NTT DATA Full time

    Company Overview: Req ID: 299435 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Application Support Analyst to join our team in Toronto, Ontario (CA-ON), Canada (CA).Job...

  • SAP SD Consultant

    6 months ago

    Victoria, Canada AstraNorth Full time

    **Qualifications**: - **Prior experience in a SAP Sales and Distribution Support / Project role with multiple successful SAP implementations**: - **S/4 HANA experience as we are on S/4 HANA, Minimum 6 year of experience in SAP SD module**: - Senior level expertise in SAP SD required (advanced knowledge in Pricing); expertise/knowledge in additional SAP...

  • Technology Specialist Co-op/intern

    3 months ago

    Victoria, Canada British Columbia Investment Management Corporation (BCI) Full time

    Closing date: October 3, 2024 Use your passion for technology and computer skills in a fast-growing company where you can have an impact. The British Columbia Investment Management Corporation (BCI) is currently seeking a Technology Specialist co-op student/intern for the Winter and/or Summer and/or Fall 2025 work terms (January to April, August or...

  • Technical Architect

    1 month ago

    Victoria, Canada Randstad Canada Full time

    Are you a Network Architect professional with an extensive background in DNS Servers and Services? We are looking for a Senior Technical Architect with a strong background to lead an enterprise initiative. The Project is the planning and technical analysis in support of ongoing migration and modernization of its DNS services, custom applications, and data...

  • Manager, Financial Systems

    6 months ago

    Victoria, Canada Capital Regional District Full time

    **Capital Regional District** **Manager, Financial Systems**: **Position Purpose** This position is responsible for providing leadership and strategic direction specific to the CRD’s planning, coordination and supervision of the Financial Systems section. As a member of the Financial Services team, the incumbent leads the implementation of financial...

  • Business Analyst

    6 months ago

    Victoria, Canada BC Assessment Full time

    Are you an analyst with strong communication skills that thrives in a fast-paced technical environment? - Do you want to do meaningful work and add value across the organization? - Are you looking to grow your career and tool kit of analysis skills and experience? - Do you want to join an award-winning culture and thrive in a place where work-life balance is...