Technology Specialist Co-op/intern

3 months ago

Victoria, Canada British Columbia Investment Management Corporation (BCI) Full time

Closing date: October 3, 2024

Use your passion for technology and computer skills in a fast-growing company where you can have an impact. The British Columbia Investment Management Corporation (BCI) is currently seeking a Technology Specialist co-op student/intern for the Winter and/or Summer and/or Fall 2025 work terms (January to April, August or December) to support the Customer Support Services (Technology Help Desk) and IT Service Management teams in improving their business processes and workflows.

WHAT YOU NEED TO KNOW

BCI manages a globally diversified portfolio of assets valued at $250.4 billion and is one of Canada’s largest institutional investors. We invest globally to support pension and other funds for more than 30 clients based in British Columbia. We are proud to have been chosen as one of

Canada’s Top 100 Employers

and

BC’s Top Employers
- These national and provincial competitions recognize employers who offer exceptional workplaces for their employees.

WHO YOU WILL WORK WITH

WHAT YOU WILL BE DOING

You will be expanding your technical knowledge in a very broad way. Daily we support issues ranging involving hardware and drivers, software errors, access management for access to files/software/services, onboarding and offboarding user accounts, meeting room setup and support to name just a few. Opportunities may exist to work on projects alongside other technology teams that we work closely with. Some specific duties include:
- Evaluate IT processes identifying areas where the targeted process metrics are not reached, and holding regular benchmarking, maturity assessments and reviews- Document business processes and create playbooks/procedures that will be applied to the ServiceNow technology Knowledgebase in support of continuous improvement and/or projects- Submit requests to assist with continuous improvement activities- Define specific initiatives aimed at improving IT services and processes, based on the results of service reviews and process evaluations- Verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary- Measure, report and communicate on IT service improvement initiatives- Collaborate with Technology Service Desk Team on day-to-day operations

THE IDEAL CANDIDATE

**Required Skills**:
- Bachelor’s degree or diploma in Computer Science or a related field- Ability to work effectively in a fast-paced, multi-project environment with multiple stakeholders- Basic knowledge of IT service management practices including request management, incident management and knowledge management- Excellent customer-service, listening, communication skills and problem-solving skills- Excellent interpersonal and collaboration skills, and the ability to work with technical and non-technical stakeholder groups- Strong written communication skills and the ability to develop documentation for internal audiences at multiple levels of the organization- Understanding the importance of writing procedures to guide a specific set of steps for end users- Strong ability to listen and check for understanding through meeting minutes and requirements, process diagrams, etc.- Baseline understanding of MS Windows, Active Directory and Azure infrastructures- Strong Office 365 skills- Ability to use Excel, PowerPoint, Word, and Outlook- Experience with ServiceNow and JIRA is an asset

WHAT WE OFFER-
- Work with a dynamic team in a fast-paced environment- The development of real-world skills at one of the largest institutional investors in Canada- Exposure to some of the most talented, approachable, and inspiring people in the industry- The ability to opt-in for access to- Dialogue
- , a user-friendly app that offers virtual primary care, employee and family services, and mental health supports- Time to connect with co-op students & interns at BCI - build your network and shared learning- 2 paid days per year for volunteering- BCI investment professionals lead a monthly Investment Club to share industry knowledge with employees who work in other departments- Travel: if coming to Victoria for this work term, BCI will provide a fixed-rate travel allowance based on your location- Competitive pay: Mid / Back Office: $2,260.00 gross bi-weekly or $2,090.00 gross bi-weekly + vacation leave paid based on 6% of salary ($2,260.00 gross biweekly for those with (or working towards) a graduate degree or joining the Investment Strategy & Risk department and $2,090.00 gross biweekly for those with (or working towards) an undergraduate degree, diploma, or certificate)

THE DETAILS- Work term: Winter and/or Summer and/or Fall 2025- Department: Technology- Office Location: 750 Pandora Avenue, Victoria, BC- Spend your off hours exploring beautiful Victoria and Vancouver Island- All co-ops/internships will need to be completed in person at our Victoria office with the option to work one day per week from home. Please note, some positions are not eligible for hy

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