Customer Service Representative

5 months ago


Mississauga, Canada Trumpf Full time

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 80 TRUMPF locations.

This position will support the TRUMPF Canada, Inc. office and include administration duties such as order processing, small stock management and office administration: answering telephone calls, receiving and directing visitors, word processing, filing and faxing. Work in conjunction with Shipping and Logistics: logístical processing of customer orders, including coordination with vendors, sales staff, customer service representatives, billing representatives, warehouse and shippers.

Customer Service Representative & SAP Key User Responsibilities
- Provide exceptional customer service by responding to inquiries and resolving customer issues promptly and accurately.
- Liaise and maintain relationships with our customers to ensure strong communication with the status of current orders.
- Assist with spare parts quotes/orders or technical service bookings through the SAP or SIS System. Execute all sales related documents in an accurate, and timely manner.
- Handle customer complaints or escalations in a professional and timely manner
- Assist with shipment issues with couriers and brokers.
- Register cases for our technical support team.
- Provide project support to NAFTA. 5-10% travel may be required.
- Support business system for SAP Key user within CC Order Processing and logistics
- Must be able to problem solve
- Train team members with new system processes
- Research where needed with Technical Service, Purchasing, Logistics and other Departments to ensure proper and timely customer order processing.
- Protect TRUMPF’s assets and interests when interacting with the customer. Work with other internal TRUMPF departments as needed. Handle miscellaneous administrative duties as they become necessary.

Experience



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