Credit Associate

3 weeks ago

Edmonton, Canada Fountain Tire Full time

Overview

Fountain Tire  is looking for an experienced  Credit Associate to join the Credit team in our South Edmonton Corporate Head Office. This will be a term contract expected to end 12 months upon start with a possible extension.

What do we offer?

Competitive Compensation: starting at $50,000 depending on experience. Recognition and incentives for your contribution to the organization Educational Allowances that support individual growth and development A Hybrid work environment (3 days/week in office) Policies and programs that support a balanced lifestyle, including flex days and an easy commute to our office located close to the Calgary Trail and Southside Anthony Henday Discounts for you and your family on tires, parts and services at all Fountain Tire locations

Job Duties:

Ensure the past due balances on the CFA accounts are collected by calling accounts with balances at 15 days past due and ensuring that 120+ does not exceed in excess of ½ of 1%. Impose temporary suspension of credit privileges and advising all impacted parties as necessary. Monitor payments and reinstate credit privileges after accounts are current and advise all impacted parties. Respond to store enquiries ensuring same day response to voice mails and emails and provide collection intervention of store accounts as requested. Prepare documentation for assignments to 3rd party. Assign customer account collection to Collection Associate as required. Respond to enquiries from third party collectors and reconcile 3rd party payments. Respond to weekly or monthly needs of special handling customers. Prepare batch and spreadsheet summary. Email invoices to key accounts weekly. Respond to requests for trade references. Collect closed CFA accounts. Enter notes in system to create and maintain an ongoing record of collection activity. Provide missing invoices copies with customer as required. Liaise with external customers and stores on disputed balances for non-payment of invoices for services. Provide backup for Credit Analyst by running new accounts credit reports and requests for higher credit limits. Assist other team members as required. Participate in all safety initiatives, as required or assigned, to guarantee Safety at Fountain Tire. Participate in the review, recommendation and implementation of credit granting, collection and accounts receivable (cash application) best practices. Assist in the development and attainment of the terms of the department’s service level agreement. Participate in developing department goals, objectives and company STI’s. Keep abreast of industry best practices that may impact corporate policies and procedures.

The necessary experience, knowledge, skills and abilities required in the role:

High School Diploma required; Secondary school courses in Accounting, Business and/or Administration and 3-4 years related experience preferred; a combination of education and experience may be considered Working knowledge of credit best practices Proficiency working with Microsoft Office (Word, Excel, Outlook) software Ability to develop and maintain effective relationships with internal and external customers; includes excellent communication, interpersonal and problem solving skills as well as a “do it right the first time” approach. Strong organizational and time management skills in order to effectively manage multiple priorities and competing demands within tight deadlines Ability to work within a team environment as well as individually Strong analytical skills and attention to detail Initiative in recognizing opportunities for improvement and efficiency

Why work for Fountain Tire?

We are a Platinum Member of Canada’s Best Managed Companies We are one of the 10 largest independent tire dealers in North America, and recipient of many Customer Service and Best Business Awards We continually strive to expand our operations in existing markets, as well as new markets and currently, we have over 160 stores from BC through Ontario

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