Pharmacy Coordinator

3 months ago

Burnaby, Canada Bayshore HealthCare Full time

Job Description

JOB SUMMARY

Under the direct supervision of a licensed Pharmacist, the pharmacy coordinator to provide excellent customer service to patients and interacts with Patient Assistant Programs and internal and external stakeholders. Pharmacy coordinators perform administrative and organizational tasks in a pharmaceutical setting.

Location - 7313 Meadow Ave Burnaby, BC V5J 4Z2

Hours of work - Monday to Friday, 8:30am to 4:40pm

Pay rate - $18.00 to $20.00 per hour 

DUTIES AND RESPONSIBILITIES 
• Provide exemplary customer service that meet the standards of Bayshore Specialty Rx; customer interaction is largely done via phone/email.
• Create and maintain patient records in pharmacy software including filing and documenting appropriately according to P&Ps, all activities using required paperwork (logs)
• Managing pharmacy records such as site calendars, appointment changes, dispensing and shipping schedules.
• Accurately confirming delivery address with specialty programs and patients to ensure arrival at the appropriate destination on time.
• Patient follow-up calls for outstanding accounts.
• Assist the pharmacist/registered pharmacy technician in maintaining federal, provincial, and local laws, accrediting body standards, and Policies and Procedures (P&Ps).
• Faxing doctors for refills.
• Escalates situations as required to the appropriate pharmacy team member
• Effectively communicate with both external and internal stakeholders.
• Develop and maintain professional relationships with health care professionals, reimbursement coordinators and infusion clinics.
• Accurate data entry into various systems.
• Performs other administrative duties as assigned.

Job Qualification

QUALIFICATIONS  
• With a high school diploma or GED.
• Excellent customer service skills
• Typically requires 3+ years of customer service experience.
• Organized and disciplined; strong computer skills.
• The employee is regularly required to talk or hear.
• Use the computer and other equipment and reach with hands and arms.
• Vision requirements include close vision, colour vision, night vision, peripheral vision, depth perception and the ability to adjust focus. 

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis. 

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.” 

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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