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Dispatch Manager

3 months ago


Oakville, Canada AppleOne Full time

My Oakville client who is a large transportation company is looking for a Dispatch Manager to join their team

This position features:
-Salary: from $80,000/year-$85,000/year
-Benefits & Vacation

-Hours: 9:00 am to 5:30 pm Monday-Friday. Fully on site
-Employment Type: Permanent

Job Duties:

-Manage and supervise a team of dispatchers, ensuring their productivity and adherence to company policies and procedures.
-Address any issues or delays in delivery or service and implement solutions to mitigate future occurrences.
-Maintain accurate records of dispatch activities, including delivery schedules, vehicle maintenance, and customer interactions.
-Evaluate performance metrics and implement improvements to optimize efficiency and reduce costs.
-Ensure compliance with all regulatory requirements and safety standards, DOT/MTO guidelines.
-Train and mentor dispatch staff to enhance their skills and knowledge.
-Develop and maintain strong relationships with customers, vendors, and other stakeholders.
-Create weekly/monthly schedules for highway and city drivers.
-Identify opportunities with customers, generate leads, and develop quotes to win lanes.
-Monitor fleet telematics, Load Link, and Border Connect and ensure rates are updated in the system promptly or/as instructed.

Experience:

-Must have 5 years of Dispatch Manager experience.
-Bachelor’s degree in business administration, logistics, or a related field (preferred).
-Proven experience in dispatch operations, logistics, or transportation management.
-Strong leadership and management skills, with the ability to motivate and inspire a team.
-Must have experience managing an asset fleet dispatch department, with 50 plus trucks and 125 plus trailers, dry vans, reefers, tandem, /tri/quads.
-Excellent communication and interpersonal abilities.
-Exceptional organizational and problem-solving skills.
-Proficiency in computer systems and dispatch software.
-Knowledge of transportation regulations and safety standards.
-Ability to work effectively under pressure and in a fast-paced environment.
-Flexibility to work evenings, weekends, and holidays as required.
-AZ license an asset