Dispatch Manager

5 months ago


Oakville, Canada Pivotal - Brampton Full time

Our Client In Oakville Is Looking For A Dispatch Manager To Join Their Team.

**The Role**:
As a **Dispatch Manager**, you’ll be at the heart of our operations, overseeing the daily functions of our dispatch department and ensuring everything runs smoothly. You’ll have the chance to lead a talented team, solve challenges, and make a significant impact on our success.

**Key Responsibilities**:

- **Lead and Inspire**: Manage a team of dispatchers to drive productivity and adherence to company standards.
- **Solve Problems**: Address delivery issues and implement effective solutions to prevent future problems.
- **Maintain Accuracy**: Keep detailed records of dispatch activities, including schedules, maintenance, and customer interactions.
- **Optimize Operations**: Analyze performance metrics, optimize efficiency, and reduce costs.
- **Ensure Compliance**: Maintain high safety and regulatory standards, including DOT/MTO guidelines.
- **Develop Talent**: Train and mentor your team to enhance their skills and career growth.
- **Build Relationships**: Foster strong connections with customers, vendors, and stakeholders.
- **Handle Inquiries**: Professionally manage escalated customer issues and provide timely resolutions.
- **Plan and Schedule**: Create schedules for drivers, analyze lanes for profitability, and coordinate driver hours.
- **Generate Opportunities**: Identify new business opportunities, develop quotes, and work with partners to expand fleet volumes.
- **Monitor Technology**: Oversee fleet telematics, Load Link, and Border Connect systems for rate updates and operational efficiency.
- **Collaborate with Safety**: Work closely with the Safety and Compliance Supervisor/Manager to ensure a safe and compliant driver fleet.
- **Drive Improvements**: Perform operational analysis and recommend strategies for increased effectiveness and efficiency.

**Requirements**:

- **Experience**: 5+ years as a Dispatch Manager with a proven track record in dispatch operations, logistics, or transportation management especially **Cross Border Dispatching**:

- **Education**: Bachelor’s degree in Business Administration, Logistics, or a related field is preferred.
- **Leadership Skills**: Strong leadership abilities to motivate and manage a large team.
- **Fleet Management**: Experience managing a fleet of 50+ trucks and 125+ trailers, including dry vans, reefers, and tandems
- **Communication Skills**: Excellent interpersonal skills for effective team and customer interactions.
- **Problem-Solving**: Exceptional organizational skills and the ability to work under pressure in a fast-paced environment.
- **Tech-Savvy**: Proficiency in dispatch software and computer systems.
- **Regulatory Knowledge**: In-depth understanding of transportation regulations and safety standards.
- **Flexibility**: Willingness to work evenings, weekends, and holidays as needed.
- **License**: AZ license is an asset.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: $80,000.00-$85,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- Cross Border Dispatching: 5 years (required)

Work Location: In person


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