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Customer service team lead

2 months ago

Laval, Canada Randstad Canada Full time
Do you have a passion for customer service and team management?
Are new challenges synonymous with success?

We've got just the job for you Our client in the IT sector (manufacturing) is looking for its future customer service team leader in Laval.

Innovative projects: Work on cutting-edge projects and cutting-edge technologies that will challenge you and offer rewarding learning opportunities.

Advantageous working conditions: Benefit from flexible working conditions, including adaptable schedules, benefits and wellness programs.

Inspiring team and leadership: Work with a talented team led by visionary leadership, creating a motivating and rewarding work environment.

Is this job for you?
Read on to find out more

Advantages
Benefits of the Customer Service Team Leader position:

- Passionate team: Work with committed professionals in a stimulating environment.

- Competitive salary: Starting at $25.00/hour and up, depending on experience.

- Benefits: Dental, extended health, life, vision and paid vacation insurance.

- Programs and events : Company events, employee assistance program, group RRSP.

- Comfort and amenities: On-site parking, casual dress.

- Schedule: Monday to Friday, 40 hours per week with flexibility for calls if required.

- Job location: Laval

Joining this company is more than just a job; it's a rewarding adventure with career opportunities.

Responsibilities
Responsibilities of the Customer Service Team Leader position are:

- Team support: problem management, KPI management and day-to-day team work on ticket management and account follow-up.

- Customer management: ticket management, direct customer service to support the team during peak periods

- New customer training: Ensure smooth integration and optimal understanding (Onboarding).

- Customer experience: Guarantee an exceptional experience by responding clearly and professionally.

- Technical problem management: Handle tickets relating to connectivity issues and system updates.

- Continuous improvement: Update procedures and take initiatives to improve processes.

- Administrative tasks: Perform administrative tasks, create PowerPoint presentations and organize events.

Qualifications
The qualities we look for in a good customer service team leader are :

- Experience in customer service and bilingualism.

- Experience in personnel management and call listening for ongoing staff training.

- Technical skills: Knowledge of Zoho Desk, CRM and Books.

- Motivation and team spirit with excellent communication skills.

- Autonomy, sense of responsibility, and mastery of spelling and grammar.

- Resourcefulness and ability to learn quickly.

- Comfortable with technology and commitment to growth.

Summary
Is this position for you?

- Salary: $25/hr
- Location: On-site in Laval
- Customer Service Team Leader
- Availability: Quick start, ideally by the end of the year

If you are interested in this position, apply directly online or send your CV to elisabeth.parent@randstad.ca with the subject “Software”.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.