Operations Support Agent

4 weeks ago

SaintAnselme, Canada Desjardins Full time

The work mode arrangement for the position is full-time on site.

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, you will be required to :

Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers

Input, validate, and save various data in the system

Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures

Perform search requests; organize and produce requested information in accordance with established procedures

Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations

As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers

Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards

Maintain the security of transactions and operations in accordance with current policies, practices and standards

What we offer*

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

* 

What you bring to the table

High school diplomas in a related field

A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required

Drive results, Situational adaptability

#LI-Onsite

Trade Union

Non Syndiqué

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