Support Agent
2 weeks ago
**JOB SUMMARY**
The Support Agent is accountable for providing clerical and administrative support services to a Brokerage Delivery Centre in a 24/7 client service work environment.
**KEY DUTIES & RESPONSIBILITIES**
- Perform routine clerical duties such as data entry of multi-line/CCI entries, photocopying, faxing, filing.
- Request, receive or retrieve files or documentation from internal or external sources.
- Ensure stationery and office supplies levels are maintained.
- Prepare basic reports as required by Client Service Teams and Release Teams/Pools.
- Data entry processing of multi-line entries.
- Correct entry rejections, accounting entry reject corrections, credit/rebills and manual invoicing.
- Prepare basic forms on behalf of team or branch personnel.
- Identify opportunities for process and customer service improvements.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
**KNOWLEDGE & SKILLS**
- Good interpersonal skills to deal effectively with team members and others within the organization
- Good verbal and written communication skills.
- Ability to meet deadlines
- High level of technical data entry skills
- Must demonstrate competent hands-on approach, flexibility, dependability, adaptability and reliability
- Professional attitude and image
- MUST be bilingual French/English
**WORK EXPERIENCE - MINIMUM REQUIRED**
6 months experience; preferably working in a service environment
**EDUCATION**
Required: High School/GED or equivalent
**Salary**: $29,585.28-$35,000.00 per year
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Saint-Laurent, QC H4T2B5: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Clerical or Administrative: 1 year (preferred)
Expected start date: 2023-01-20
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