Coordinator, Guest Logistics

3 months ago

Stony Plain, Canada CMH Heli-Skiing Full time
Seasonal (Seasonal)

Why join CMH? 
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens


Things that are important to us:

Safety as a cornerstone.

Share our passion – every day.

Always act with integrity .

We work as a team .

Aim for best .

Balance our social, fiscal, and environmental responsibilities. 

Things that are important to you:

The opportunity to build lifelong friendships with staff and guests from around the world.

Working for a company that stands behind its mission, vision, and values.

An inclusive and rewarding company culture where employees are valued and supported.

Explore and work at a world-class mountain destination.

Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.

Work with hospitality professionals that take pride in providing a high-end guest experience.

An opportunity to grow and learn in a work environment that promotes feedback and development.

Discounts with brand partners and on CMH merchandise.

Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit to learn more.
 

Position Title: Coordinator, Guest Logistics

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Guest Logistics

Location of Work: Banff, Alberta

Job Status: Full-time, Seasonal

FLSA Status: Non-Exempt

Number of Positions: 2

Direct Reports: 0

Date of Last Review: August 2024

Desired Start Date: November 2024

Position Overview

The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem solve and adapt to unforeseen circumstances

This is a seasonal position. The CMH winter season runs from November to late April. This position calls for schedule flexibility throughout the operating season.

Essential Duties and Responsibilities

Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points. Perform administrative tasks pertaining to guest transfers and exchange day operations. Monitor and process guest and lodge communications related to transportation. Coordinate the on-coach food and beverage program. Act as a point-person for seasonal Transfer Coordinator staff accompanying guests on the coach. Follow-up on guest inquiries with a solution-focused mindset. Problem-solve logistical changes and impacts from road closures and delays. Create exceptional guest moments as the first and last point of contact for the CMH experience. Help support implementation of CMH health and safety initiatives. Help support implementation of CMH sustainability initiatives. Train, participate in and provide support, as required, during emergency response situations. Support guests and employees in the field program during area visits, as needed. 

Minimum Qualifications

Post-secondary education in a related field. 1-2 years of experience in a professional office setting. Class 5 driver’s license with clean driving record. Class 4 driver’s license, and experience driving in winter conditions, preferred. Experience as a tour guide or group leader, or equivalent experience in the service industry. Experience with high-end or luxury customer service, preferred. Experience in the ski industry, preferred.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

Demonstrates integrity, discretion, and problem solving. Has demonstrated attention-to-detail, with accurate data-entry skills and abilities. Able to communicate in an effective and timely manner over the phone, in-person, and in written communication. Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders. Proven ability to maintain confidentiality and professional working relationships with peers. Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms. Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities. Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote. Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role. Sees projects through to completion including follow-up on any identified issues. Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success. Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.

Working Conditions

Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business.  This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis.  CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive hourly rate will be provided based on qualifications, experience and skillset, along with 4% vacation pay and potential opportunities to heli-ski as available after 160 days worked. Further details will be discussed in a personal interview.

Benefits and Perks:

Health and dental benefits after 160 days’ worked. Group Savings Plan eligibility after 160 days’ worked. Paid sick days. Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**

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