Mountain Experience Coordinator

1 month ago


Stony Plain, Canada CMH Heli-Skiing Full time
Job Summary

CMH Heli-Skiing & Summer Adventures is seeking a highly organized and detail-oriented individual to join our team as a Guest Experience Representative. This seasonal role will support all logistics related to the transportation of guests between key meeting points and CMH staging areas.

Key Responsibilities
  • Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
  • Perform administrative tasks pertaining to guest transfers and exchange day operations.
  • Monitor and process guest and lodge communications related to transportation.
  • Coordinate the on-coach food and beverage program.
  • Act as a point-person for seasonal Coach Host staff accompanying guests on the coach.
  • Follow-up on guest inquiries with a solution-focused mindset.
  • Problem-solve logistical changes and impacts from road closures and delays.
  • Create exceptional guest moments as the first and last point of contact for the CMH experience.
  • Follow OH&S, food safe, and WHMIS best-practices.
  • Participate in and provide support, as required, during emergency response situations.
  • Support guests and employees in the field program as needed.

Requirements
  • Post-secondary education related to transportation and logistics, preferred.
  • Practical, hands-on experience with logistics coordination.
  • Experience with data entry, and a strong knowledge of Microsoft Excel, Outlook, and Word.
  • Experience with high-end or luxury customer service, preferred.

Working Conditions
  • This position is required to work a variety of evenings, weekends, and holidays based on the needs of the business. This role will also require early mornings and/or late evenings during operating season(s).
  • Able to lift, carry, or otherwise move and position a minimum of 40 pounds on a regular basis.
  • Manual dexterity to operate a computer and other office equipment on a constant basis.

Benefits and Perks
  • A competitive hourly rate will be provided, along with 4% vacation pay and potential opportunities to heliski and heli-hike as available after 160 days worked.
  • Medical and dental benefit eligibility after 160 days worked.
  • Group Savings Plan eligibility after 160 days worked.
  • 6 paid sick days per year.

CMH is an equal opportunity employer

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