Mountain Experience Coordinator
1 month ago
CMH Heli-Skiing & Summer Adventures is seeking a highly organized and detail-oriented individual to join our team as a Guest Experience Representative. This seasonal role will support all logistics related to the transportation of guests between key meeting points and CMH staging areas.
Key Responsibilities
- Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
- Perform administrative tasks pertaining to guest transfers and exchange day operations.
- Monitor and process guest and lodge communications related to transportation.
- Coordinate the on-coach food and beverage program.
- Act as a point-person for seasonal Coach Host staff accompanying guests on the coach.
- Follow-up on guest inquiries with a solution-focused mindset.
- Problem-solve logistical changes and impacts from road closures and delays.
- Create exceptional guest moments as the first and last point of contact for the CMH experience.
- Follow OH&S, food safe, and WHMIS best-practices.
- Participate in and provide support, as required, during emergency response situations.
- Support guests and employees in the field program as needed.
Requirements
- Post-secondary education related to transportation and logistics, preferred.
- Practical, hands-on experience with logistics coordination.
- Experience with data entry, and a strong knowledge of Microsoft Excel, Outlook, and Word.
- Experience with high-end or luxury customer service, preferred.
Working Conditions
- This position is required to work a variety of evenings, weekends, and holidays based on the needs of the business. This role will also require early mornings and/or late evenings during operating season(s).
- Able to lift, carry, or otherwise move and position a minimum of 40 pounds on a regular basis.
- Manual dexterity to operate a computer and other office equipment on a constant basis.
Benefits and Perks
- A competitive hourly rate will be provided, along with 4% vacation pay and potential opportunities to heliski and heli-hike as available after 160 days worked.
- Medical and dental benefit eligibility after 160 days worked.
- Group Savings Plan eligibility after 160 days worked.
- 6 paid sick days per year.
CMH is an equal opportunity employer
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