Program Advisor

3 weeks ago

Kingston, Canada Queen's University Full time

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us

Job Summary


A Brief Overview
Reporting to the Director, Student Services, the Program Advisor (Accommodations and Considerations) is responsible for the implementation and administration of policies and procedures related to student requests for academic accommodation and / or academic consideration within Smith Engineering. As a member of the Student Services Team, the incumbent works closely with the Associate Dean (Academic), faculty, Student Wellness Services and Students Accessibility Services and other academic advisors.

The Program Advisor works with stakeholders to coordinate and facilitate requests for academic considerations, academic and medical leaves, academic accommodation arrangements and / short-term academic accommodations for students facing difficult or challenging personal circumstances. The Program Advisor also liaises with the Chaplain's Office, Sexual Violence Resource Officer, and the Office of the Vice-Provost and Dean of Student Affairs, as required to ensure the timely and professional provision of student support services.This position acts as a first point of contact to students facing personal extenuating circumstances impacting their ability to achieve academic objectives. This position receives and reviews straightforward requests for academic considerations or student disability accommodations, identifies and reviews available options using established protocols, and ensures proper documentation. This position consults with instructors and students to determine appropriate consideration. This position also gathers, organizes, tracks and files documentation related to consideration requests.

Job Description

What you will do


Acts as a first point of contact to students facing personal extenuating circumstances impacting their ability to achieve academic objectives.
Receives and reviews straightforward requests for academic consideration, identifies and reviews available options using established protocols, and ensures proper documentation.
Consults with instructors and students to determine appropriate consideration.
Gathers, organizes, tracks and files documentation related to requests for short-term academic consideration.
Builds relationships with students, parents, faculty and other university departments and services to facilitate consideration requests.
Communicates requirements relating to policies, procedures and practices to faculty and staff.
Shares best practices, identifies opportunities to improve services, and implements changes.
Provides referrals to additional resources.
Other duties as required in support of the department and/or unit. Required Education Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields. in a social science discipline preferred. Required Experience More than 3 years and up to and including 5 years of experience. Experience working at a post-secondary education institution considered an asset.
Experience advising students considered an asset.
Knowledge of relevant laws, regulations, policies, standards and/or guidelines considered an asset. Consideration will be given to an equivalent combination of education and experience.

Job Knowledge and Requirements Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
Provide consultation and advice on non-straightforward and/or complex issues.
Interaction with others typically requires interpersonal skills and the ability to understand and influence.
Adapt messages to meet the needs of the intended audience.
Build relationships, trust and credibility.
Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
Participate in project team meetings and develop individual project plans.
Lead procedural or technological change within a unit.
Identify new problems and seek information and input to fully understand the cause of problems.
Identify opportunities to improve the effectiveness and efficiency of work processes.
Draw logical conclusions and provides opinions and recommendations.
Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.

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