New Business Administrator

4 weeks ago

Guelph, Canada Co-operators Full time

Company: CLIC

Department: Individual Insurance

Employment Type: Regular Full-Time

Work Model: Remote

Language: English is required, French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders.

The New Business Administrator is responsible for managing the Individual Life & Health New Business process from the receipt of the application through to the issue of a policy contract, that will achieve the effective and efficient placement of our business in a timely and accurate manner. Through the application of strong decision making and multi-tasking skills, this position is the main conduit for the processing of Individual Life & Health New Business, a major revenue producer for The Co-operators Life Insurance Company (CLIC).

How you will create impact:

Open, screen and respond to incoming mail, faxes and e-mails from Agents, vendors, underwriters, etc.

Complete the pre-underwriting application assessment, request missing information and follow up for all outstanding requirements.

Responsible for every aspect of application processing, from receipt of the application to policy issue and sending the contract to Agent for delivery to client.

Determine which correspondence received must be passed to an underwriter for review; complete handling of correspondence not passed to underwriting.

Act as district liaison for all external Vendors that CLIC, CUMIS and EDGE requires. This includes coordinating and following up on activities of Advisors and Vendors with respect to requirement ordering to expedite processing of the application. Co-ordinate activities of all parties involved in the application process (vendor, Agent, client).

Contact internal departments such as billing, service centre, underwriting, etc. as required, to obtain information needed for application processing and/or responses to inquiries.

Evaluate and determine specific requirements (medical and non-medical) required for each applicant for Individual Life Insurance.

Complete and/or order Attending Physician statements, Medical Information Bureau details, reinsurers advice, etc. with follow-up for completion/receipt.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations. 

You leverage critical thinking skills to identify problems and proactively propose solutions.

Your strong communication skills allow you to clearly convey messages. 

You’re an effective team player who shares knowledge to support your peers.

To join our team:

You have 2 years of related experience.

You have a post-secondary/University education.

You have or are working towards LOMA designation.

You have knowledge of Individual Life Insurance.

What you need to know:

You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Please contact our recruitment team for more information.

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