IT System Administrator

1 month ago

Guelph, Canada Prosites Inc Full time

**Position Summary**:
The **IT Systems Administrator** is a hands-on technology operations role, that is primarily responsible for providing enterprise systems administration, with a focus on Identity and Access Management (IAM), as well as Productivity and Collaboration. This role provides end-user and endpoint support, as an integral part of the ‘IT End-User Experience’.

**Qualifications and Key Skills**:

- Achievement of the ‘MS-102: Microsoft 365 Administrator’ Certification preferred.
- 2+ years’ experience in a non-entry-level IT role, identifying, troubleshooting, and resolving technical problems, using critical thinking and analytical skills with or without supervision, required.
- 2+ years’ experience, providing some capacity of support to end-users on Microsoft Windows 10/11 endpoints, joined to Azure Active Directory with Autopilot Device OOBE Provisioning, required.
- Strong Previous Experience in the support of Apple MacOS endpoints in a Mobile Device Management (MDM) environment, with integration to Apple Business/School Manager, preferred.
- Experience with Microsoft Teams Voice Administration or Adobe Cloud Administration, highly desirable.
- Strong understanding of IT end-user and endpoint maintenance responsibilities, processes, and procedures.
- Existing knowledgebase documentation skills, with the ability to articulate knowledge to non-technical staff in both written and verbal communications.

**Responsibilities**:

- Triage, prioritize, escalate, and execute resolution on support requests and project tasks daily in an on-time fashion, while being organized, efficient and doing so in an expedited fashion.
- Provide ownership and regular status updates that meet SLA on all assigned service requests and project tasks, until request has been resolved.
- Review Network Monitoring Tool daily, looking for proactive maintenance opportunities.
- Utilize Endpoint Management Tool to maintain OS and software update compliance on all workstations/servers.
- Monitor Endpoint Protection Tool and perform updates or act as needed.
- Maintain the Software License Management Tool, with regular end-user license audits
- Provide credential administration through the Identity and Access Management Tool
- Monitor and Maintain Database Backup/Recovery Tool, escalating failures to Infrastructure, as needed.
- Create and maintain knowledgebase documentation, as well as standard operating procedures.
- Provide hands-on support as part of an ITIL service desk environment, including provisioning new workstations and peripherals, coordinating associated purchasing, and facilitating network/electrical additions with vendors.
- Participate in regular auditing of end-user access, service request status, and hardware inventory.

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