Breakdown Specialist

2 weeks ago

Cambridge, Canada Challenger Motor Freight Inc. Full time

Envision:

Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

We offer the following in our search for engaged employees looking to become part of a successful team:

A continuous learning environment that develops your individual career goalsA continuous improvement environment where all ideas are exploredEngaged coaches and mentors who will provide guidance but also allow autonomyTeam atmosphereCompetitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings planSupport of professional memberships and certificationsStandard office hours; Friday to Sunday from 6:00pm to 6:00amAnnual shift premium available

The Opportunity:

As a part of our Maintenance Department, the Breakdown Specialist is handling all aspects of Challenger roadside breakdowns to minimize the impact on load delivery and maintenance costs through utilizing appropriate vendors, mobile technicians and driver self-repairs.

The chosen candidate will be a detail-oriented individual who collaborates well with others and is passionate about providing exceptional customer service to our drivers and other internal and external stakeholders.

Key Accountabilities:

Manage all on the road breakdowns for our fleet of trucksTroubleshooting mechanical issues with our drivers and internal shop employees to determine root cause and best course of actionProvide resolutions our drivers can perform prior to contacting third party vendorsSource third party vendors to complete required maintenance repairs Obtain estimates from third party vendors and internal spend approval as deemed necessaryCoordinate the appropriate breakdown solution while maintaining customer, driver and company satisfactionProvide open and frequent communication with all internal and external stakeholders during the entire course of a breakdown (Drivers, Operations Department, Safety Department, third party vendors, etc.)Create maintenance schedules and make arrangements for the scheduled repairAssist in maintaining maintenance records for fleet and generating reports periodicallyAssist our warranty team in ensuring maximum advantage of our warranty coveragesPerform other maintenance duties as required

What You Need To Be Successful In This Role:

Secondary School Diploma requiredExperience in a technical support call center environment is an assetStrong customer focus with a passion for providing exceptional and prompt customer serviceIntermediate Microsoft Office, computer and telephone skillsDetail oriented with the ability to effectively prioritize and multi-task in a busy environmentGood verbal and written communication skills, relationship building and interpersonal skillsProactive attitude and takes initiative to prevent issuesWell-organized, enthusiastic, professional and a positive team memberWillingness to learn new skills Ambitious and creative to find solutions to a wide range of problems and situationsMechanical background is an assetAbility to communicate in French would be an asset

How To Apply:

If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Breakdown Specialist may be right for you.

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.

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