Head Quarter Customer Manager

4 weeks ago

Toronto, Canada Acosta Full time

Head Quarter Customer Manager

Description

Head Quarter Customer Manager

The HQ Customer Manager plays a key role in the management of clients’ business at assigned customer accounts. This role is responsible for increasing sales & market share of the brands represented, while earning a profit for our Tier 1 client & role focuses specifically on evolving key accounts, including Distributors & Wholesalers.

  • The core responsibilities of the HQ Customer Manager are:

  • Sales growth for client

  • Commission-based revenue growth for Acosta

  • Customer satisfaction & retention

Day to day, the HQ Customer Manager:

  • Delivers volume & sales objectives at assigned customers.

  • Achieves results at the lowest possible selling cost, while maximizing company revenues (including commissions, bonuses, etc.).

  • Responsibly manages trade spend budget.

  • Develops Customer Business Plans that deliver our client’s business priorities.

  • Proactively calls on key decision-makers at assigned customers to sell business plans, programs & concepts that improve long-term business results.

  • Oversees all client expenditures at assigned customers.

  • Responsibly manages client’s trade marketing funds, processes direct shipments (via the Sales Support Coordinator) & leverages data to sell new concepts to customers.

  • Creates forecasts & trade spend plans/budgets & operates within those guardrails.

  • Understands & knows how to calculate & communicate ROI (return on investment).

  • Leverages knowledge of customer, market, client, and tools (marketing, technology, administrative resources, etc.) to accomplish objectives.

  • Provides timely information of selling priorities to Retail Sales Managers, as required.

  • Utilizes computer systems & technology to achieve objectives.

  • Completes special projects as requested.

Qualifications

Requirements

  • 3 years of relevant head quarter selling experience in the consumer-packaged goods industry (experience calling on distributors & wholesalers is preferred).

  • Canadian Tire experience an asset.

  • Bilingual in English & French preferred.

  • Excellent relationship building skills; proven success in relationship building & management.

  • Initiative-taker, with outstanding organizational skills, and strong abilities to multitask & prioritize.

  • Excellent presentation & communication skills.

  • Experience anticipating client needs & developing solutions.

  • Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).

  • Proficiency with Microsoft software: PowerPoint, Excel, Word and Outlook and thorough knowledge of web-based applications.

  • Competitive salary based on skill set & experience

At Acosta, our values drive our behavior.Eligible candidates for this position should exhibit the following Acosta values:

  • People Minded:Must show dignity & respect to all people.

  • Integrity:Must exemplify the highest degree of ethical behavior.

  • Results Oriented:Must show passion, pride, and commitment to succeed.

  • Trust:Must be honest, sincere, and confident.

  • Teamwork:Must build trusting relationships.

  • Innovation:Must progress through a combination of creativity, common sense & vision.

DISCLAIMER: Acosta/ Mosaic North America is an

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