Head of Customer Success

1 month ago

Toronto, Canada Wahi Full time

**About Us**

Wahi is a digital real estate platform that uses state-of-the-art tools and best-in-class realtors to bring control, choice and confidence to consumers on their real estate journey. Wahi's mission is to reclaim real estate for Canadians by providing a better way to buy and sell real estate, on their terms.

We are looking for our first Head of Customer Success to help elevate the client and Realtor partner experience on our platform and throughout our engagements. This is a mission critical role within our organization and are looking for someone with experience building an incredible client experience as we scale.

If you're passionate about building, scaling and automation this might be your next opportunity

**What you will do in this role**:

- Lead the provision of first class customer support to Wahi’s consumers and partner realtors including; overseeing the team and systems that serves customers, answers inquiries and nurtures leads.
- Build scalable systems and processes to proactively lead the customer service function and predictive analytics to ensure staffing levels with a greater emphasis on planning vs firefighting.
- You will help build loyalty with our users and are always driving towards solutions
- Measure everything and strategically report results to various stakeholder with the right level of granularity
- Provide leadership that inspires and engages the Wahi’s service teams

**About You**:

- Metrics driven - knows what to measure (what’s important), figures out how to measure it and communicates measurement and improvement optimization opportunities proactively
- Growth hacker mindset - loves to experiment, test and learn and continually improve customer and employee experience
- Owns it / proactively rolls up sleeves to get stuff done
- Passionate about customer service and experience
- Empathetic attitude mindset towards understanding consumers and finding great amaze them service experiences - sales is the greatest form of service mindset
- Great people leader to achieve results through team
- System thinker - build a better machine rather than firefight every problem
- You're a team player who is always looking to be part of the solution, help drive engagement and a colleague that others can rely on
- You will have previously built tools/practices on a Client Success team

An inclusive working environment and a vibrant company culture are at the heart of Wahi.

Wahi an equal opportunity employer strongly committed to diversity and inclusion. We currently employ a hybrid work model (our offices are at Spadina & Adelaide) to offer our team flexibility to accomplish their best work. Join us and build something incredible

  • Head, Product

    4 weeks ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Head of Customer Experience

    4 weeks ago

    Toronto, ON, Canada CapIntel Inc. Full time

    How Will I Make An Impact? As the Head of Customer Experience, your impact will be pivotal across several critical domains: Leadership and Organizational Development: Cultivate a culture of excellence within the Customer Success & Product Support teams, promoting an ethos of collaboration, innovation, accountability, and positivity. Provide visionary...

  • Head of Customer Experience

    4 weeks ago

    Old Toronto, Canada CapIntel Inc. Full time

    How Will I Make An Impact? As the Head of Customer Experience, your impact will be pivotal across several critical domains: Leadership and Organizational Development: Cultivate a culture of excellence within the Customer Success & Product Support teams, promoting an ethos of collaboration, innovation, accountability, and positivity. Provide visionary...

  • Head of Customer Experience

    1 month ago

    Old Toronto, Canada CapIntel Inc. Full time

    How Will I Make An Impact? As the Head of Customer Experience, your impact will be pivotal across several critical domains: Leadership and Organizational Development: Cultivate a culture of excellence within the Customer Success & Product Support teams, promoting an ethos of collaboration, innovation, accountability, and positivity. Provide visionary...

  • Head of Customer Experience

    4 weeks ago

    Old Toronto, Canada CapIntel Inc. Full time

    How Will I Make An Impact? As the Head of Customer Experience, your impact will be pivotal across several critical domains: Leadership and Organizational Development: Cultivate a culture of excellence within the Customer Success & Product Support teams, promoting an ethos of collaboration, innovation, accountability, and positivity. Provide visionary...

  • Director, Customer Success

    5 days ago

    Toronto, Ontario, Canada Quickplay Full time

    Salary: About us-Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Director, Customer Success

    5 days ago

    Toronto, Canada Quickplay Full time

    Salary: About us-Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Customer Success Manager

    7 days ago

    Toronto, Canada Megaport Full time

    **About Megaport** - Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock...

  • Customer Success Manager

    1 month ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Head Quarter Customer Manager

    1 month ago

    Toronto, Canada Acosta Full time

    **Head Quarter Customer Manager** **Description** **Head Quarter Customer Manager** The **HQ Customer Manager** plays a key role in the management of clients’ business at assigned customer accounts. This role is responsible for increasing sales & market share of the brands represented, while earning a profit for our Tier 1 client & Acosta.This role...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world's leading insurance organizations to make...

  • Customer Success Manager

    4 weeks ago

    Toronto, ON, Canada Mentorease Full time

    The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring...

  • Customer Success Manager

    1 month ago

    Old Toronto, Canada Mentorease Full time

    The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada Mentorease Full time

    The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada Mentorease Full time

    The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring...

  • Director, Customer Success

    3 days ago

    Old Toronto, Canada Firstlight Media Ltd Full time

    About us- Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Director, Customer Success

    3 days ago

    Old Toronto, Canada Firstlight Media Ltd Full time

    About us- Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Director, Customer Success

    2 days ago

    Old Toronto, Canada Firstlight Media Ltd Full time

    About us- Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Director, Customer Success

    3 days ago

    Old Toronto, Canada Firstlight Media Ltd Full time

    About us- Here at Quickplay we believe in transparency, fairness, and collaboration while we passionately work on some of the toughest use cases in OTT video; and are enthusiastic about massive scale and agility. If you get excited about building the future of OTT video, delivering exceptional customer experiences, and building high performing global...

  • Customer Success Manager

    4 weeks ago

    Toronto, Canada Shift Technology Full time

    The future of insurance starts with AI. To date, Shift Technology's AI-powered products have benefitted more than 300 million policyholders globally by reducing underwriting risk, identifying more fraud, and automating critical tasks throughout the claims process. Shift harnesses the power of AI to enable the world’s leading insurance organizations to...