Head Quarter Customer Manager

4 weeks ago

Toronto ON, Canada Mosaic Full time

Head Quarter Customer Manager

The HQ Customer Manager plays a key role in the management of clients’ business at assigned customer accounts. This role is responsible for increasing sales & market share of the brands represented, while earning a profit for our Tier 1 client & Acosta. This role focuses specifically on evolving key accounts, including Distributors & Wholesalers.

  • The core responsibilities of the HQ Customer Manager are:
  • Sales growth for client
  • Commission-based revenue growth for Acosta
  • Customer satisfaction & retention
Day to day, the HQ Customer Manager:
  • Delivers volume & sales objectives at assigned customers.
  • Achieves results at the lowest possible selling cost, while maximizing company revenues (including commissions, bonuses, etc.).
  • Responsibly manages trade spend budget.
  • Develops Customer Business Plans that deliver our client’s business priorities.
  • Proactively calls on key decision-makers at assigned customers to sell business plans, programs & concepts that improve long-term business results.
  • Oversees all client expenditures at assigned customers.
  • Responsibly manages client’s trade marketing funds, processes direct shipments (via the Sales Support Coordinator) & leverages data to sell new concepts to customers.
  • Creates forecasts & trade spend plans/budgets & operates within those guardrails.
  • Understands & knows how to calculate & communicate ROI (return on investment).
  • Leverages knowledge of customer, market, client, and tools (marketing, technology, administrative resources, etc.) to accomplish objectives.
  • Provides timely information of selling priorities to Retail Sales Managers, as required.
  • Utilizes computer systems & technology to achieve objectives.
  • Completes special projects as requested.
Qualifications

Requirements
  • 3+ years of relevant head quarter selling experience in the consumer-packaged goods industry (experience calling on distributors & wholesalers is preferred).
  • Canadian Tire experience an asset.
  • Bilingual in English & French preferred.
  • Excellent relationship building skills; proven success in relationship building & management.
  • Initiative-taker, with outstanding organizational skills, and strong abilities to multitask & prioritize.
  • Excellent presentation & communication skills.
  • Experience anticipating client needs & developing solutions.
  • Experience developing, tracking, and monitoring cross-functional processes (Requiring a proficiency in Excel).
  • Proficiency with Microsoft software: PowerPoint, Excel, Word and Outlook and thorough knowledge of web-based applications.
  • Competitive salary based on skill set & experience
At Acosta, our values drive our behavior. Eligible candidates for this position should exhibit the following Acosta values:
  • People Minded: Must show dignity & respect to all people.
  • Integrity: Must exemplify the highest degree of ethical behavior.
  • Results Oriented: Must show passion, pride, and commitment to succeed.
  • Trust: Must be honest, sincere, and confident.
  • Teamwork: Must build trusting relationships.
  • Innovation: Must progress through a combination of creativity, common sense & vision.
DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

US:

Canada:

#acostaservices #J-18808-Ljbffr

  • Head Quarter Customer Manager

    4 weeks ago

    Toronto, Canada Acosta Full time

    **Head Quarter Customer Manager** **Description** **Head Quarter Customer Manager** The **HQ Customer Manager** plays a key role in the management of clients’ business at assigned customer accounts. This role is responsible for increasing sales & market share of the brands represented, while earning a profit for our Tier 1 client & Acosta.This role...

  • Head of Customer Experience

    3 weeks ago

    Toronto, ON, Canada CapIntel Inc. Full time

    How Will I Make An Impact? As the Head of Customer Experience, your impact will be pivotal across several critical domains: Leadership and Organizational Development: Cultivate a culture of excellence within the Customer Success & Product Support teams, promoting an ethos of collaboration, innovation, accountability, and positivity. Provide visionary...

  • Head of Product Management

    2 weeks ago

    Toronto, ON, Canada Accentio Group Full time

    Head of Product Management Our client is a company that owns one of the most visited website in Canada. They are looking for a Head of PM who will launch new products that will drive more sign-ups and retention. #J-18808-Ljbffr

  • Head Butcher

    7 days ago

    Toronto, ON, Canada Meaty Meats Inc. Full time

    Head Butcher - Toronto, Canada - Meaty Meats Inc. Meaty Eats is a specialty retailer focusing on Fresh Organic Meats and Charcuterie as well as in house Prepared Foods. We operate two locations in the GTA focusing on quality goods, curated product selection and customer experience. Description Meaty Eats is a specialty retailer focusing on Fresh Organic...

  • Head Waiter

    7 days ago

    Mississauga, ON, Canada TEEMA Solutions Group Full time

    MCC prioritizes providing our guests with excellent care and comfort during their time with us. We're looking for a head waiter with at least three years of experience working in a hotel or restaurant or an event center. The ideal candidate possesses a secondary school certificate and can perform the role's primary responsibilities. These include...

  • Head of Customer Experience

    4 weeks ago

    Old Toronto, Canada CapIntel Inc. Full time

    How Will I Make An Impact? As the Head of Customer Experience, your impact will be pivotal across several critical domains: Leadership and Organizational Development: Cultivate a culture of excellence within the Customer Success & Product Support teams, promoting an ethos of collaboration, innovation, accountability, and positivity. Provide visionary...

  • Head of Customer Experience

    3 weeks ago

    Old Toronto, Canada CapIntel Inc. Full time

    How Will I Make An Impact? As the Head of Customer Experience, your impact will be pivotal across several critical domains: Leadership and Organizational Development: Cultivate a culture of excellence within the Customer Success & Product Support teams, promoting an ethos of collaboration, innovation, accountability, and positivity. Provide visionary...

  • Head of Customer Experience

    4 weeks ago

    Old Toronto, Canada CapIntel Inc. Full time

    How Will I Make An Impact? As the Head of Customer Experience, your impact will be pivotal across several critical domains: Leadership and Organizational Development: Cultivate a culture of excellence within the Customer Success & Product Support teams, promoting an ethos of collaboration, innovation, accountability, and positivity. Provide visionary...

  • Experienced Head Administrator Pre-construction

    4 days ago

    Toronto, Canada Baker Real Estate Incorporated Full time

    _For more than a quarter of a century, Baker Real Estate has specialized in the sales and marketing of new homes, master-planned communities, including condominiums, townhomes and single-family homes, as well as hotel condominiums and resort properties, operating in all four corners of the globe. Baker Real Estate has worked with extraordinary clients and...

  • Head of Application Department

    7 days ago

    Toronto, ON, Canada DNV Full time

    We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world's most successful organizations, we use...

  • Technical Product Manager

    4 weeks ago

    Toronto, Canada CUSTOMER EXPERIENCE Full time

    Req Id: 409260 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Sales Manager

    3 weeks ago

    Toronto, ON, Canada Labtest Certifications Inc. Full time

    LabTest Certification Inc. is a Canadian-based Testing, Inspection, and Certification Body with head office in Delta, BC (Canada), and additional locations in Richmond, BC (Canada), Toronto, ON (Canada), and Las Vegas, NV (USA). A well-established company with 20 years in the industry and locations worldwide is looking for an experienced Sales Manager to...

  • Customer Care Manager

    3 weeks ago

    Toronto, ON, Canada Newlands Group Full time

    Job Summary: As the On-Site Customer Service Manager (Construction), you will be responsible for ensuring the highest level of customer satisfaction throughout the home finishing process and warranty period. You will serve as the primary point of contact for homeowners after occupancy/closing, addressing any concerns, questions, or issues promptly and...

  • Head of Customer Experience

    3 weeks ago

    Waterloo, ON, Canada GHD Full time

    Organizations don't innovate, people do. Who are we looking for? The Customer Experience (CX) team at GHD Digital, Products and Platforms team is responsible for ensuring long-term, engaged customers who grow in their use of our products year over year. The Head of Customer Experience is responsible for the end-to-end journey our customers experience...

  • Customer Success Manager

    3 weeks ago

    Toronto, ON, Canada Mentorease Full time

    The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring...

  • Head of Customer Success

    4 weeks ago

    Toronto, Canada Wahi Full time

    **About Us** Wahi is a digital real estate platform that uses state-of-the-art tools and best-in-class realtors to bring control, choice and confidence to consumers on their real estate journey. Wahi's mission is to reclaim real estate for Canadians by providing a better way to buy and sell real estate, on their terms. We are looking for our first Head of...

  • Head of Mobile

    4 days ago

    Toronto, Canada Capital One Full time

    161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Head of Mobile - Product Management **Job Description: Head of Mobile - Product Management** At Capital One Canada, we are on a mission to build a best-in-class credit building experience on our mobile app. As the Head of Mobile, you will be directly responsible for driving meaningful progress...

  • Head Chef

    7 days ago

    Toronto, ON, Canada Dopamina Restaurant Full time

    Summary We are a upscale restaurant in downtown, specializing in Mediterranean cuisine with Asian influences. We are looking for a goal driven and highly skilled Head Chef who is looking to join our team and collaborate on the menu creation for an innovative Eurasian tapas cuisine. Before opening, we are looking for someone who will build the menu and be a...

  • Head of Product

    4 weeks ago

    Toronto, Canada MANI WONDERS Full time

    Mani Wonders Inc. is a leading product design brand in the fashion technology space. Our precision-engineered lifestyle products are designed in Toronto and distributed worldwide. At Mani Wonders, we believe in creating products that combine innovation, style, and functionality to enhance everyday life. We are currently seeking a highly skilled and...

  • Senior Manager, Creative Marketing Management

    7 days ago

    Toronto, ON, Canada Isarta Full time

    Head quartered in Toronto, Canada, Leviton Lighting Canada, a business unit of Leviton Manufacturing has been operating in Canada for over 70 years. Our business is growing and we are searching for a talented individual to join our team of sales, marketing and lighting specialists. We offer a supportive work environment, competitive salary, complete with...