Training Administrator
3 weeks ago
Training Administrator
Reporting to : Manager - Service Delivery
Core purpose of the job :
Respon s ible for the development, implementation , delivery, coordination, and auditing of all ByWA training programs, curriculums , plans, procedures, and processes to meet or exceed Client expectations. To ensure all ByWA staff receive necessary training to competently and confidently perform their duties .
Scope of Duties and Responsibilities :
- Provide s training to the YWG Airport Operations Support Services and Janitorial team, including the Airport Operations Centre, Pass Office, and Baggage Operations Centre , and Janitorial Services located at the Winnipeg Richardson International Airport to ensure compliance with existing standard operating procedures.
- Develop training material, presentations, manuals, course outlines, and lesson plans. Produce s and incorporate s digital material such as multimedia presentation, pictures, and training videos . Develop a training roadmap and task calendar to ensure continuous improvement .
- Regularly meet s with Management to identify training gaps and develop training needs, assist, and make s recommendations in staff development . Actively seeks opportunities for improvement related to training and communicates recommendations.
- Deliver s on-the-job training and coaching to Agents, Cleaners, and Team Leads when job knowledge and skill gaps are identified . Maintain s and continuously improve s department based Sharepoint knowledge bases .
- Moderniz e training by incorporat ing new and existing training material into corporate L earning Management System .
- Maintaining computerized records of training and make such records available for inspection for auditing purposes, or by the Client.
- Delive r regular training workshops (onboarding, customer service, job-specific, corporate, resource management, team lead training, airport, and airfield familiarization) .
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