SIU Major Case Investigator

Found in: Talent CA C2 - 1 week ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Our Anti Fraud Team is looking for a SIU Major Case Investigator to provide timely intelligence and information to enable management to protect Aviva and consumers from Fraud and Financial Crime

Come join our team

What you'll do:

Act as Case Lead and conduct field investigations

Conduct investigative assistance/tasks as assigned

Establish investigation strategy, gather and analyze facts, handle case file, and ensure proper documentation and collection of physical or electronic evidence

Investigate by conducting in-person or telephone interviews

Establish appropriate scope and identify all leads

Assist stationary investigators with field investigation, as required

Determine when an investigation is ready for disposition

Prepare for, and participate in, Decision Panel meetings, including making recommendations on the disposition of the case

Build a defendable case

Prepare case brief for defending a case disposition or enabling internal or external prosecutions

Liaise with Fraud Management or other investigative team colleagues, and the Claim, Underwriting, and Legal operations

Evaluate evidence sufficiency on an ongoing basis until the validity of the issue(s) in question can be determined

Supervise investigations conducted by external experts

Lead complex investigations involving multiple investigators

Provide ongoing technical expertise for investigators, including coaching and mentoring on investigation techniques

Attend court as directed and prepare Aviva witnesses for court appearances

What you'll bring:

Post-secondary education or equivalent work experience.

CIP designation or working towards CIP

Preferred professional qualification in fraud investigation, criminology or financial crime.

Minimum 6 years experience in an investigative field of work

Strong understanding of claims and underwriting processes

Superior analytical, problem-solving and decision-making skills

Strong customer service and communication skills – ability to communicate respectfully and compassionately

Strong verbal and written communication skills, including presentation skills

Assertive and comfortable with challenge and ambiguity

Investigative competency

Technical knowledge of all insurance lines of business, including policies, claims, and related legislation

Investigative strategies and requirements/legislation

Ability to make confident and objective decisions in matters having high potential for legal precedent or legal dispute

Valid driver’s licence

Mobility across Canada, as required

Provincial or territorial insurance licensing, as required

Ability to maintain confidential information

What you’ll get:

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Exceptional Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Hybrid flexible work model

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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