Siu Major Case Investigator
3 weeks ago
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.
Our Anti Fraud Team is looking for a SIU Major Case Investigator to provide timely intelligence and information to enable management to protect Aviva and consumers from Fraud and Financial Crime
Come join our team
What you'll do:
- Act as Case Lead and conduct field investigations- Conduct investigative assistance/tasks as assigned- Establish investigation strategy, gather and analyze facts, handle case file, and ensure proper documentation and collection of physical or electronic evidence- Investigate by conducting in-person or telephone interviews- Establish appropriate scope and identify all leads- Assist stationary investigators with field investigation, as required- Determine when an investigation is ready for disposition- Prepare for, and participate in, Decision Panel meetings, including making recommendations on the disposition of the case- Build a defendable case- Prepare case brief for defending a case disposition or enabling internal or external prosecutions- Liaise with Fraud Management or other investigative team colleagues, and the Claim, Underwriting, and Legal operations- Evaluate evidence sufficiency on an ongoing basis until the validity of the issue(s) in question can be determined- Supervise investigations conducted by external experts- Lead complex investigations involving multiple investigators- Provide ongoing technical expertise for investigators, including coaching and mentoring on investigation techniques- Attend court as directed and prepare Aviva witnesses for court appearances
What you'll bring:
- Post-secondary education or equivalent work experience.- CIP designation or working towards CIP- Preferred professional qualification in fraud investigation, criminology or financial crime.- Minimum 6 years experience in an investigative field of work- Strong understanding of claims and underwriting processes- Superior analytical, problem-solving and decision-making skills- Strong customer service and communication skills - ability to communicate respectfully and compassionately- Strong verbal and written communication skills, including presentation skills- Assertive and comfortable with challenge and ambiguity- Investigative competency- Technical knowledge of all insurance lines of business, including policies, claims, and related legislation- Investigative strategies and requirements/legislation- Ability to make confident and objective decisions in matters having high potential for legal precedent or legal dispute- Valid driver’s licence- Mobility across Canada, as required- Provincial or territorial insurance licensing, as required- Ability to maintain confidential information
What you’ll get:
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Exceptional Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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