SIU Major Case Investigator
Found in: Appcast CA C2 Glassdoor - 1 week ago
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Our Anti Fraud Team is looking for a SIU Major Case Investigator to provide timely intelligence and information to enable management to protect Aviva and consumers from Fraud and Financial Crime
Come join our team
What you'll do:Act as Case Lead and conduct field investigations
Conduct investigative assistance/tasks as assigned
Establish investigation strategy, gather and analyze facts, handle case file, and ensure proper documentation and collection of physical or electronic evidence
Investigate by conducting in-person or telephone interviews
Establish appropriate scope and identify all leads
Assist stationary investigators with field investigation, as required
Determine when an investigation is ready for disposition
Prepare for, and participate in, Decision Panel meetings, including making recommendations on the disposition of the case
Build a defendable case
Prepare case brief for defending a case disposition or enabling internal or external prosecutions
Liaise with Fraud Management or other investigative team colleagues, and the Claim, Underwriting, and Legal operations
Evaluate evidence sufficiency on an ongoing basis until the validity of the issue(s) in question can be determined
Supervise investigations conducted by external experts
Lead complex investigations involving multiple investigators
Provide ongoing technical expertise for investigators, including coaching and mentoring on investigation techniques
Attend court as directed and prepare Aviva witnesses for court appearances
Post-secondary education or equivalent work experience.
CIP designation or working towards CIP
Preferred professional qualification in fraud investigation, criminology or financial crime.
Minimum 6 years experience in an investigative field of work
Strong understanding of claims and underwriting processes
Superior analytical, problem-solving and decision-making skills
Strong customer service and communication skills – ability to communicate respectfully and compassionately
Strong verbal and written communication skills, including presentation skills
Assertive and comfortable with challenge and ambiguity
Investigative competency
Technical knowledge of all insurance lines of business, including policies, claims, and related legislation
Investigative strategies and requirements/legislation
Ability to make confident and objective decisions in matters having high potential for legal precedent or legal dispute
Valid driver’s licence
Mobility across Canada, as required
Provincial or territorial insurance licensing, as required
Ability to maintain confidential information
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Exceptional Career Development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year
Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
Corporate wellness programs to support our employees’ physical and mental health
Hybrid flexible work model
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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