Core Agent

6 months ago

Whistler, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.

About the role:

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Full-Time Seasonal Core Agent.

Are you excited about delivering the best experience to our guests? This position may be the perfect fit for you The Core Agent plays a pivotal role in the hotel as they manage the central telephone and chat system within the hotel Core Agents take In Room Dining orders, divert external and internal calls, respond to guests over “chat”, relay messages from Housekeeping to the Front Office team and handle reservations on a limited basis. All while remaining calm, professional, and providing a high level of consistent service.

Hourly Wage: $22.50 - $23.50

What you will do

Answer phone inquiries efficiently and courteously, using guest names when possible and directing calls to the appropriate extensions.

Handle all guest interactions with the utmost hospitality and professionalism, accommodating special requests and resolving complaints; assist with inquiries about hotel services, hours of operation, key personnel, in-house events, and directions.

Take in-room dining orders from guests, and relay special requests to the kitchen using the hotel's point-of-sale system.

Coordinate timely delivery of orders by Room Service Servers according to Four Seasons standards.

Provide alternative menu recommendations based on guest preferences and promote goods or services.

Assist guests with amenity requests, explain service types and costs, prepare corresponding charges, and handle refunds, exchanges, and credits for returned services.

Prepare a daily amenity list for delivery by Room Service Servers.

Assign rooms to Room Attendants, dispatch Housemen/Runners as needed, and support day-to-day Housekeeping Operations.

Utilize and ensure the proper working condition of the telephone switchboard and hotel computer systems.

Communicate with all departments through various platforms, such as Teams, HotSOS, Rex, and email, to promptly and accurately address specific requests and demands.

Engage with guests via multiple platforms, including FS Messenger, phone, and email.

Respond swiftly and effectively in any hotel emergency or safety situation.

Demonstrate teamwork, working harmoniously and professionally with colleagues and superiors.

Maintain the highest level of professionalism with a friendly and calm demeanour.

What you bring

1-2 years working in hotels or customer service.

Previous experience with Opera PMS preferred.

Must have excellent verbal and written skills in English.

Strong phone skills needed.

Excellent commitment to service and teamwork.

Great attention to detail and the ability to work in a fast-paced environment.

Ability to work in Canada.



What we offer: 

Access to affordable shared staff accommodation.

Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.

Complimentary meal per shift in our employee dining room.

Paid time off; vacation days and additional floating holidays per year.

Excellent training and development program.

Discovery Nights at Four Seasons worldwide.

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Core Agent to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook:

We look forward to receiving your application

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.

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