Overnight Service Express Agent

6 months ago

Whistler, Canada Westin Resort and Spa Whistler Full time

**WESTIN**
At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable, and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

**The Impact You’ll Make**:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company.
The Service Express Agent is responsible to assist guest with check-ins and check-outs, to answer the telephones, respond to guest inquiries, provide In Room Dining options, and take In Room Dining orders.

**The Wellness you Deserve**:
We’ll support you in and out of the workplace by offering:

- Team-spirited coworkers & encouraging management
- Learning and development opportunities
- Reward and Recognition Programs
- Staff Accommodation (based on availability)
- Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program
- Complimentary Staff Meal

**What we are looking for**:

- A warm, people-oriented demeanor
- A team-first attitude
- Inspired to help and interact with others

**Position Requirements**:

- Provide prompt and efficient check in and out while adhering to Westin standards
- Upsell rooms and suggest the use of outlets on the property
- Solicit qualified new members for the Marriott Bonvoy preferred guest program
- Provide various concierge services when concierge is unavailable
- Explain services and packages available within the hotel
- Follow basic accounting principles: collect, post, verify and be able to explain all charges on a guest’s room account
- Process express check outs and delayed charges
- Control security measures by observing and reporting any unusual activities and potential problems
- Conduct business center activities such as photocopying, faxing, printing and occasional admin duties
- Handle all telephone calls while maintaining Westin’s operating procedures
- Utilize knowledge of other departments to transfer calls efficiently and effectively to increase sales and customer satisfaction
- Troubleshoot deficiencies and assign maintenance tasks as needed
- Assign guest request to appropriate associate/department
- Maintain knowledge of In Room Dining menu and procedure and adhere to these procedures
- Balance personal audit at the end of each shift
- Follow basic accounting principles including all credit procedures
- Use Microsoft Office, Galaxy and Lightspeed
- Comply with WRS’s Occupational Health and Safety Program and the Regulations of WorkSafeBC
- Report any unsafe conditions, practices or injuries to their supervisor as soon as possible
- Set a good safety example
- You may be required to stand for an 8 hour shift
- Occasional physical labour will be required to carry boxes of paper and other stock
- Requires manual dexterity to use and operate all necessary equipment
- All other duties as assigned

**Skills & Experience**:

- Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others
- Must be able to build and maintain credibility and relationships with customers (internal and external)
- Ability to access, input, analyze and retrieve information from computers
- Detailed knowledge of Whistler area and available services
- Minimum of two years' experience in a customer service environment
- Previous experience in a similar role in a similar size/type of property

**Health & Safety**:
Health & Safety is at our core
- Safety orientations to ensure you feel safe at work
- Proud to be COR certified - an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.
- Monthly safety committee meetings

**Salary**: $21.00 per hour

  • Service Express Agent

    5 months ago

    Whistler, Canada Westin Resort and Spa Whistler Full time

    **WESTIN** - At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any...

  • Overnight Reservations Royal Service Agent

    2 months ago

    Whistler, Canada AccorHotel Full time

    Overnight Reservations& Royal Service AgentYourknowledge of the hotel when responding to guest telephone callsemails and text messages will prove you truly are a Fairmontprofessional. As a Reservations & Royal Service Agenteffective and engaging communication is thekey.This is a fulltime permanent rolestarting immediatley.StartingRate of Pay: $21.20...

  • Overnight Guest Services Ambassador

    3 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    At Four Seasons Hotels and Resorts, we're committed to delivering exceptional guest experiences through our team's dedication to luxury service with genuine heart. As a key member of our team, you'll play a vital role in creating lasting impressions for our guests.About the RoleWe're seeking an experienced Overnight Guest Services Attendant to join our...

  • Overnight Steward

    6 months ago

    Whistler, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Cleaner, Overnight Housekeeping

    4 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:We're a company that's powered by our people. We're a collective of individuals who are passionate about delivering exceptional guest experiences. We believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet with respect and kindness.About the Role:We're looking for a dedicated and detail-oriented Overnight...

  • Overnight Commis 2

    6 months ago

    Whistler, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Guest Services Agent

    3 months ago

    Whistler, Canada Outpost Property Management Ltd. Full time

    Outpost is a Whistler-based vacation rental management company focused on innovation and providing the best possible service to our guests and our owner partners. The vacation rental industry offers a fast-paced environment that always keeps us on our toes. Outpost is growing and we are in need of great people to join our team. We are looking for a Guest...

  • Overnight Guest Services Attendant

    6 months ago

    Whistler, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Overnight Front Desk Supervisor

    6 months ago

    Whistler, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Guest Service Agent

    6 months ago

    Whistler, Canada HILTON WHISTLER Full time

    **WHY WORK FOR HILTON WHISTLER RESORT & SPA** The Hilton Whistler Resort & Spa is the Heart and Soul of the Whistler Experience! We offer our employees a fun and professional work environment with training and career advancement opportunities. As a full-time team member you will receive the following benefits: - Life and Leisure Program - Extended Health...

  • Overnight Front Desk Senior Coordinator

    4 weeks ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. We believe in creating a work environment that is collaborative, inclusive, and dedicated to excellence.About the role:We are seeking a skilled Overnight Front Desk Supervisor to join our team at Four...

  • Guest Service Agent

    6 months ago

    Whistler, Canada Aava Whistler Hotel Full time

    A Guest Service Agent/Reservation Agent provides friendly efficient service to all guests on arrival/departure and while in house. They perform a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports and incident reports when needed, and the...

  • Guest Service Agent

    5 months ago

    Whistler, Canada Aava Whistler Hotel Full time

    No Employee Housing Available at this time. A Guest Service Agent/Reservation Agent provides friendly efficient service to all guests on arrival/departure and while in house. They perform a variety of duties such as guest registration, room inventory control, room assignments, comprehensive checks of room status and availability, filing maintenance reports...

  • Culinary Professional

    1 month ago

    Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we strive to create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. Our team members around the world are passionate about delivering world-class service and treating every individual with respect and kindness.About the Whistler Location:Whistler, home to...

  • Overnight Housekeeping Cleaner

    6 months ago

    Whistler, Canada Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Overnight Kitchen Cleaner

    5 months ago

    Whistler, Canada Accor Full time

    Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's...

  • Overnight Operations Manager

    3 weeks ago

    Whistler, British Columbia, Canada Crystal Lodge Full time

    Job SummaryWe are seeking a skilled Overnight Operations Manager to oversee the daily operations of our hotel. This is a unique opportunity to lead a team and ensure seamless service delivery in a fast-paced environment.ResponsibilitiesCo-ordinate activities with other work units or departments to maintain efficient operationsPerform same duties as workers...

  • Guest Service Agent

    6 months ago

    Whistler, Canada WHISTLER PREMIER Full time

    Hello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the summer season. We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join us! Our Guest Service Agents are responsible for performing all front desk related functions, acting as...

  • Guest Service Agent

    4 weeks ago

    Whistler, Canada WHISTLER PREMIER Full time

    Hello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the shoulder season and onto the summer season, **with housing beds available!! Looking for a quick start for the hire of this position. (Shared room, single beds for staff only)** We have a strong team-based workplace culture here at Whistler Premier, and are looking...

  • Guest Service Agent

    1 month ago

    Whistler, Canada WHISTLER PREMIER Full time

    Hello Whistler! Whistler Premier is now hiring for a Guest Service Agent! Searching for the shoulder season and onto the summer season, **with housing beds available!! Looking for a quick start for the hire of this position.** We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive...