Housekeeping Supervisor

5 months ago

Whistler, Canada Whistler Village Inn + Suites Full time

Assisting our Housekeeping Manager in leading our housekeeping team and providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.

What perks can you expect?:

- Work in a dynamic, culturally diverse team from around the globe
- Seasonal work experience in iconic, unforgettable, and inspiring locations
- Fast-paced and active position - get your step counter ready
- The chance to work in an inclusive culture and make lifelong friends
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

- Lead and supervise the day to day activities of the respective hotel department
- Assist the Housekeeping Manager with their duties
- Assist with the training of housekeeping staff
- Check rooms to ensure cleaning and maintenance standards are observed
- Handle guest concerns and/or complaints
- Assist with room cleaning when necessary
- Assist with laundry work when necessary
- Monitor work ethics of staff
- Communicate room status with Front Desk
- Ensure all public areas are cleaned and maintained
- Perform other related duties as directed

What skills and experience do you need for this job?:

- Minimum 2 years housekeeping experience
- Previous leadership experience is an asset
- Must have strong English communication skills
- Ability to train and give direction
- Neat in appearance
- Good interpersonal skills and attention to detail
- Friendly and outgoing
- Ability to accept direction
- Able to work with mínimal supervision

What will your work environment be like?:

- Beautiful. You’ll work in an iconic, unforgettable, and inspiring Whistler Mountain Resort. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

**REQUIREMENTS**:

- Friendly, Kind, Knowledgeable, Team Player

Discover the perfect mix of value and location, right in the heart of Whistler. Rustic and inviting, Whistler Village Inn + Suites offers an authentic mountain resort feel, only steps away from the bustling restaurants, bars, and boutiques of Whistler Village. Whistler and Blackcomb Mountains are the beautiful backdrops to BC’s premier year-round adventure destination, where visitors can ski, snowboard, hike, and bike surrounded by the stunning scenery of alpine lakes, majestic mountains, and verdant old-growth temperate rainforests.

Ø **Competitive Wages**
- We review wages every year to ensure we remain competitive in our market.
- We have a structured hourly rate increase program with the first raise after 6 months.

Ø **Training**
- The hotel offers orientation training in all departments
- Safe Stay
- Health and Safety
- Atlific Hotels and Resorts Core Value Training

Ø **Uniforms**
- Associates are provided with uniforms at no cost.
- Associates are provided with a name tag at no cost.
- Associates are also provided with complimentary uniform laundry service at no cost.

Ø **Health Benefits**
- Through Canada Life, we provide comprehensive health & dental benefits to all associates who consistently work a minimum of 24 hours per week. Benefits also include:

- Vision care
- Dental care
- Paramedical care such as chiropractic, acupuncture, etc.
- Employee Assistance Program (EAP) through Morneau Shepell

Ø **Promotions**
- Our philosophy is to promote from within wherever possible.
- We are passionate about the development of our associates and giving them opportunities to learn and grow so they can step to the next level. We utilize an Individual Development Plan as part of the annual Personal Development process to facilitate that.

Ø **Incentive Programs**
- Front desk agents have the opportunity to earn 2% commission on all bookings made directly with them either over the phone or in person.
- Staff referral benefit program

Ø **Discounts & Travel**

Ø **Recognition Programs**
- Regular staff lunch days to bring the employees together and celebrate our team, also giving an opportunity for all employees to have a platform to talk to each other or management and be able to ask questions or chat about something they have on their minds.
- Christmas Bonus every year depending on length of service paid out as gift cards.

Ø **Hotel Annual Events and Other Benefits**
- We have semi-annual end-of-season parties, one at the end of the ski season around April and another at Christmas.
- The hotel is located within walking distance to the Ski Lifts
- Flexible work schedules (Hours and Timing)
- Free Coffee and Tea for Staff

Ø **Facilities and Skiing**
- Use of the hotel Fitness Centre, Pool and Hot Tub
- Free Wifi
- Free Bike/Ski storage
- Free Parking for Staff
- Annual ski passes prepaid for employees with regular payments taken from paycheque.

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