Guest Services Manager

1 week ago


Winnipeg, Manitoba, Canada Canad Inns Full time

Basic Purpose:


This position is focused on providing guest services management and supporting the hotel in all aspects, while maintaining 100% guest satisfaction.

Working closely with the General Manager and other managers as a hands-on employee you will be responsible for the overall service delivery from the front of the house including front desk staff and bell staff.

To ensure standards are being met and that revenues are maximized through effective revenue management and rate controls.

Key Accountabilities/Responsibilities:

  • Ensure that the budgeted profit of the department is maintained, financial results are properly analyzed, and appropriate action is taken in areas of poor performance.
  • Ensure that cashingup procedures are strictly adhered to.
  • Ensure that VIP's are quickly identified and that all staff knows their presence.
  • Maintain a daily report of events and complaints; also noting what action was taken
  • Participates in the development of business strategies which are aligned with the overall objectives of the hotel
  • Develops and implements business strategies for department
  • Monitors status regularly and adjusts strategies as appropriate
  • Daily service and customer contact aspects of the hotel
  • Assesses needs and produces action plans and task lists for subordinates
  • Monitors and proactively responds to the local marketplace
  • Keeps current with local competition and seeks opportunities to upsell where possible
  • Takes appropriate action to maintain the competitive status and profitability of the operation
  • Develops and implements strategies and practices which support employee engagement
  • Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
  • Communicates performance expectations and provides employees with ongoing feedback
  • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
  • Responsible for providing survey responses
  • Responsible for A/R
  • Daily Bar Rate management
  • Stays current with ratings and offers with programs such as Expedia
  • Revenue Management
  • Completes room checks to ensure standards are being met
  • As a working Manager, is able to work all positions in Guest Services
  • Responsible for lost and found of property

Qualifications:

  • Previous Front Office/ Guest Services Management experience essential, preferably in a hotel environment
  • Preference will be given to those that have previously been involved in a hotel opening or major renovation
  • Previous experience with Innfinity PMS system ideal but not essential.
  • Excellent computer skills, including Word and Excel in a Microsoft Windows environment
  • Effective oral and written communication skills.
  • Detail oriented
  • Customer Service Oriented
  • Experience in administration
  • Excellent interpersonal skills
  • Excellent attention to detail
  • Excellent organizational skills and ability
  • Skills in database management and record keeping
  • Able to exhibit a high level of confidentiality
  • Must be able to identify and resolve problems in a timely manner
  • Ability to gather and analyze information


  • Winnipeg, Manitoba, Canada Canad Inns Full time

    Reports to:Guest Service Manager, Guest Service Assistant Manager, Guest Service SupervisorBasic Function:The primary purpose of this position is to maintain excellence in customer service. You play an integral role in the ongoing relationships being built with every client that visits your property. First impressions mean everything Your friendly and...

  • Guest Service Agent

    1 week ago


    Winnipeg, Manitoba, Canada Grand Winnipeg Airport Hotel by Lakeview Full time

    As a Guest Services Agent, your key responsibilities will be:Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events. Be well versed in...

  • Guest Service Agent

    1 week ago


    Winnipeg, Manitoba, Canada Larga hotel Winnipeg Full time

    Guest Services AgentProviding engaging, sincere, personalized service is one of the ways our Front Office Agents are turning moments into memories for our guests at Clarion Hotel & Suites Winnipeg. Be an ambassador for an exceptional guest experience as Guest Services Agent, where your passion for service will inspire your team and make our guests feel...

  • Guest Service Agent

    1 week ago


    Winnipeg, Manitoba, Canada Victoria Inn Hotel & Convention Centre Full time

    Job descriptionWhat you will learn:Position Summary:Through the guidance of the Guest Service Manager, support the daily operations of the Guest Services Department by providing superior guest service. Provide assistance to employees from other departments, and ensure proper procedures, policies, and standards are being followed.Job Type: Part-timePart-time...


  • Winnipeg, Manitoba, Canada JLL Full time

    JLL supports the Whole You, personally and professionally.JLL is seeking a Guest Services Representative who must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by...

  • Guest Service Agent

    1 week ago


    Winnipeg, Manitoba, Canada Residence Inn by Marriott Full time

    Residence Inn by Marriott/Fairfield by Marriott Winnipeg is this city's only dual - branded hotel. As this is a unique property, we are looking for unique people to be a part of our Front Desk Team.A Front Desk Associate at Residence Inn/Fairfield by Marriott Winnipeg is the face of our 260 room property. You must have exceptional time management and...


  • Winnipeg, Manitoba, Canada See Sight Tours Full time

    Company's Brief:See Sight Tours proudly offers guests personalized, small-group tours and services in 20 cities across the USA and Canada. Our team is dedicated to creating exciting and enjoyable experiences for guests through providing friendly and professional service at an affordable price.As an award-winning company, customer service is the foundation of...


  • Winnipeg, Manitoba, Canada Kendrick's Outdoor Adventures Full time

    About usKendrick's Outdoor Adventures is a small business in Winnipeg, MB. We are creative, professional and fun, and our goal is to Get the community and visitors outside to adventure year round. Get moving. Get Fresh Air. Get Outside.Our work environment includes: Dynamic environment Safe work environment Growth opportunities Company perks Casual work...


  • Winnipeg, Manitoba, Canada Fairmont Winnipeg Full time

    Company Description"Why work for Accor?"We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...


  • Winnipeg, Manitoba, Canada Kildonan Place - Primaris REIT Full time

    Guest Services RepresentativePrimaris REIT is currently hiring a dedicated and enthusiastic Guest Services Representative to join our team at our Kildonan Place in Winnipeg MB. If you have a genuine passion for delivering exceptional customer service and thrive in a dynamic, fast-paced environment, this exciting opportunity is perfect for youAs the Guest...


  • Winnipeg, Manitoba, Canada Lakeview Signature Trademark Collection by Wyndham Full time

    As a Guest Services Agent, your key responsibilities will be:Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events. Be well versed in...


  • Winnipeg, Manitoba, Canada Lakeview Signature Trademark Collection by Wyndham Full time

    As a Guest Services Agent, your key responsibilities will be:Ensuring total satisfaction of hotel guests and that each guest is handled with a professional, efficient and welcoming attitude. Demonstrate a working knowledge of all services and facilities of the hotel as well as the local surrounding area, attractions and special events. Be well versed in...

  • Guest Service Agent

    1 week ago


    Winnipeg, Manitoba, Canada Super 8 by Wyndham Winnipeg West Full time

    Do you like to have fun at work? Are you reliable and have a great work ethic? Do you like interacting with people and exceeding guest expectations? If you answered yes, we are looking for great people to work with usWe are looking for someone that has computer knowledge and has cash handling experience, who is available to work all shifts, evenings,...


  • Winnipeg, Manitoba, Canada Thermea by Nordik Spa-Nature Full time

    Guest Experience ManagerBordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermëa by Nordik Spa-Nature opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural...


  • Winnipeg, Manitoba, Canada The Cadillac Fairview Corporation Limited Full time

    _Role Impact:__What you will deliver:_ Deliver guest services programs on a daily basis to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events. Receive and direct all incoming calls and inquiries via telephone, twoway radio or visitors by answering...


  • Winnipeg, Manitoba, Canada Thermea by Nordik Spa-Nature Full time

    Guest Experience AssociateBordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermëa by Nordik Spa-Nature opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural...


  • Winnipeg, Manitoba, Canada Massage Addict - Winnipeg & St Vital Full time

    We are looking for a Guest Service Administrator for our Kildonan Crossing and St Vital locations. Ability and willingness to be flexible with which location you are needed at is a requirement. Exceptional interpersonal, communication and administrative skills, along with a great personality, a can-do attitude and the desire/passion to contribute to company...


  • Winnipeg, Manitoba, Canada Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Winnipeg, 350 St Mary Avenue, Winnipeg, Manitoba, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique....

  • Service Manager

    1 week ago


    Winnipeg, Manitoba, Canada TIP Trailer Services Group Full time

    Reporting to: Vice President, Operations Job Status: Full-time; Permanent Hours of Work: Monday to Friday, Day Shift Take your career to new heights and join TIP Group , a top equipment service provider in Canada and Europe Our trailer leasing, rental, maintenance, and repair services, keep transportation and logistics moving smoothly. Our global...

  • Night Manager

    1 week ago


    Winnipeg, Manitoba, Canada FAIRMONT Full time

    Job Description: The Night Manager position is a service professional that coordinates all aspects of the Front Office (Guest Services, Communications, Front Desk) & Financial Auditing to ensure a smooth operation, and the highest levels of guest and employee satisfaction. The position also serves as a resource and support to all Departments to ensure a...