Senior Analyst, Pension Legal

3 months ago

Toronto, Canada OMERS Full time

Choose a workplace that empowers your impact. 

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, support the communities we live and work.

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We are looking for a motivated individual to join our Pension Legal and Plan Administration (PLPA) team in Toronto as a Senior Analyst reporting to the Associate Director of PLPA. As a member of the PLPA team, you are joining a dedicated team of experts with deep pension expertise providing support and solutions on plan design, case escalations, complex plan administration, legal issues, and broader pension initiatives. The successful candidate will interact with internal and external stakeholders and will always uphold and demonstrate the OMERS vision and core mission.
 

As the Senior Analyst, you have a thorough understanding of defined benefit pension fundamentals and will be responsible for resolving day-to-day complex and technical pension administration issues arising from our members, employers and third parties. The Senior Analyst will also identify case trends and knowledge gaps by leveraging prior escalation experiences and lead the improvement of OMERS internal and external pension content, including training material to assist in enhancing content on all OMERS platforms.

The successful candidate will also support the OMERS dispute resolution process by working collaboratively with teams across OMERS and preparing the documents required to support senior leaders in making their determinations.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. Our flexible hybrid work guideline requires teams to come to the office a minimum of 3+ days per week.

Responsibilities

Research and analyze the details of each inquiry and provide accurate direction and/or resolution

Offer innovative, flexible and creative solutions to complex inquiries, while ensuring compliance with Plan and Legislative rules

Manage complex member or potential beneficiary escalations through to resolution by investigating issues, identifying root causes, and determining a resolution that meets member needs while adhering to all regulatory, plan and/or policy requirements

Handle escalations arising through the contact centers, including gathering the necessary facts and consulting with the business areas to effectively resolve the issue

Identify process, communication, and pension content gaps and make recommendations for improvements to enhance the experience of our internal employees, members, employees and third parties

Identify and report out on case trends and impacts 

Develop clear and well-written reports, and supporting documentation for presentations to Senior Management and other audiences

Proactively identify and contribute to issue resolution in consultation with Pension Services leaders and key stakeholders

Coordinate and support meetings with internal stakeholders, as necessary, to discuss and develop issues handling approach, action plans and policy guidelines

Build and maintain collaborative and constructive relationships with internal partners

Support the development of OMERS pension content by providing input, based on prior escalations, to enhance the content to support understanding of OMERS administration

Stay connected to the evolving pension landscape, including legislative/regulatory reforms, pension trends, news and activities in the Canadian Pension industry and the major Ontario pension plans and provide insights on any related impacts to OMERS

Support other initiatives and projects within the Pension Services team, as required

Qualifications

University Degree or equivalent with 3+ years relevant pension and/or policy experience.

Policy, law, actuarial or economic degree or training would be an asset.

Knowledge of pension plan administration, plan design and current pension legislation/regulations.

Ability to analyze complex issues and related data, identify issues, synthetize relevant and available information and infer conclusions even in ambiguous situations

Conceptual thinker with the ability to clearly capture, communicate and share information

Proven ability to develop insightful and creative solutions, while ensuring that risks and cost to the Plan are analyzed and stakeholders’ views are considered

Demonstrated expertise in qualitative and quantitative analysis methods and reporting/presentation approaches both written and visual

Exceptional verbal and written communication skills

Experience in exercising judgment and tactfulness when dealing with both internal and external stakeholders

High integrity and discretion to ensure the confidentiality of sensitive information

Able to work independently with minimal direction and as part of a team in an environment with competing priorities and deadlines

Superior inter-personal and organizational skills

Proficient in MS Office such as Word, Excel and PowerPoint

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our committee and employee recognition programs.

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