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Front of House Supervisor

2 months ago

Mississauga, Canada Dexterra Full time
Job Description

WHAT'S THE JOB?
As a Front of House Supervisor, you will assist the manager in executing store/Food Court  operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Dana Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and inviting store environment. You will be responsible for modeling and acting in accordance with Dana/Dexterra guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the Dana/Dexterra Culture.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store/Food Court operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and respond

Qualifications

WHO ARE WE LOOKING FOR?

  • Customer service experience in a retail or restaurant environment
  • Previous  Supervisor (in food industry) experience is a must. 
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the food retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
  • WHIMS/Allergen Certification/FST/First Aid Certification is a must.


Additional Information

WHAT’S IN IT FOR YOU?

  • Be part of an industry that's more important than ever
  • Employee Referral Program
  • Career advancement opportunities.
  • Whereas other companies are downsizing, we are growing
  • Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request

#IND1