Front of House Manager
1 month ago
**About us**
Crane Creations Theatre Company is a small business in Mississauga, ON. We are professional, agile, and creative.
Our work environment includes:
- Modern office setting
- Food provided
*Overview*
*Duties*
- Schedule, Train, Supervise and Coordinate front of house staff
- Manage VIP guest lists, reservations, seating arrangements, and customer inquiries
- Implement strategies to enhance customer experience and satisfaction
- Conduct staff training on service standards and protocols
- Coordinate with technical and production staff to ensure efficient service flow
- Manage inventory for front of house supplies
- Meet sales targets for concessions sales
- Research new concessions items
- Maintain clean theatre and all front of house areas
- Handle customer feedback and resolve any issues promptly
*Requirements*
- SMART Serve
- Driver's Licence and access to a reliable vechicle
- Proven experience in supervising front of house operations
- Strong management skills to handle multiple tasks effectively
- Ability to analyze market trends and adapt strategies accordingly
- Excellent public speaking skills to address staff and customers
- Capacity to educate and train staff on service standards
- Experience in recruiting, training, and evaluating front of house personnel
- Proficient in administrative tasks such as scheduling and data collection
- Strong leadership qualities to motivate and guide the team
**Job Type**: Casual
Pay: $17.20-$19.00 per hour
**Benefits**:
- Company events
- Discounted or free food
- On-site parking
Schedule:
- Evening shift
- Every Weekend
- Monday to Friday
- Night shift
- On call
**Experience**:
- Theatre Front of House: 1 year (required)
**Language**:
- French (required)
Licence/Certification:
- Smart Serve (required)
- Driving Licence (required)
**Location**:
- Mississauga, ON (required)
Work Location: In person
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