Front of House Supervisor

4 weeks ago

Mississauga, Canada Disability Solutions Full time
Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job - we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that's something we're truly proud of. Work That Matters, People Who Care.

Job Description

WHAT'S THE JOB?
As a Front of House Supervisor, you will assist the manager in executing store/Food Court operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Dana Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and inviting store environment. You will be responsible for modeling and acting in accordance with Dana/Dexterra guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Responsibilities and essential job functions include but are not limited to the following:
  • Acts with integrity, honesty and knowledge that promote the Dana/Dexterra Culture.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store/Food Court operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and respond


Qualifications

WHO ARE WE LOOKING FOR?
  • Customer service experience in a retail or restaurant environment
  • Previous Supervisor (in food industry) experience is a must.
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the food retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
  • WHIMS/Allergen Certification/FST/First Aid Certification is a must.


Additional Information

WHAT'S IN IT FOR YOU?
  • Be part of an industry that's more important than ever
  • Employee Referral Program
  • Career advancement opportunities.
  • Whereas other companies are downsizing, we are growing
  • Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request

#IND1

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