Manager, Partner Effectiveness

4 weeks ago

Ottawa, Canada Canada Post Full time

Job Description


Reporting to the Director, Partner Effectiveness, the Manager Partner Effectiveness is a proactive and results-oriented individual dedicated to enhancing the synergy between Canada Post’s internal stakeholders, and its external partners. With a focus on understanding and fulfilling internal business needs, this role involves close collaboration with various product and stakeholder teams to gather comprehensive needs. The Manager Partner Effectiveness will then leverage these insights to seamlessly liaise with vendors, translating requirements into actionable strategies. Beyond facilitating seamless relationships, this role will provide invaluable insights for informed leadership decisions, identify opportunities for streamlined processes, and adeptly manage vendor relationships and contractual obligations. 

Job Responsibilities

Functional / Technical Requirements

Identify and document project issues and risks in collaboration with the Project Manager and escalate to the Director, Partner Effectiveness as appropriate. Proactively support with developing and executing on risk mitigation plans Manage the strategic partnership priorities based on the CIO organizations new and evolving demands, responsibilities and needs Liaise with stakeholders across the CIO organization to gather input regarding current and future IT needs and to gather feedback related to service delivery/quality, in order to ensure business alignment to IT procurement  Drawing upon a deep understanding of vendor capabilities, deliver informed recommendations to optimize tactical and strategic decisions in collaboration with internal stakeholders and external partners  Provide strategic leadership advice and assist the IT Application Development, Maintenance, and Operations teams with contract and service navigation  Serve as the first point of escalation for unresolved issues and lead meetings with vendors to discuss performance, common issues, and to negotiate and track to resolution  Engage closely with the External Partner Relations team to oversee the ongoing vendor relationships and performance, collaborating with Vendor Programs to facilitate seamless coordination across product teams, Procurement, Legal, and Finance departments.  Monitor and ensure partner contract compliance and manage contract negotiations Ensure success of programs and a high-level of satisfaction from the partner relationships by contributing to the measurement of satisfaction Key Performance Indicators (KPIs) Build and improve relationships with key vendors, stakeholders, assigned accounts and partners Support and facilitate engagement activities between partner resources and internal resources to drive alignment, performance, and collaboration  Identify areas of improvement in internal processes and implement strategies to enhance partner management effectiveness Support communication of any changes to the vendor strategy, process, and/or policy to CIO stakeholders and vendors and informs the appropriate stakeholders of any impacts to contracts that are currently in place Ensure that relevant vendor/partner management processes have clear objectives/goals that are aligned with stakeholder requirements and organizational needs  Manage the end-to-end operations of vendor/partner management processes assigned 

Job Responsibilities (continued)

Leadership

Be an evangelist, championing a culture of innovation throughout CPC and foster a digital mindset from the top down Identify the skills required to enhance digital maturity, realize business benefits, and encourage staff to enhance and evolve their skills and capabilities Drive collaboration, knowledge sharing, and digital best practices between IT and the business to create a seamless and satisfying customer experience leading to positive business outcomes Act as the liaison between external partners/ technology service providers and the business, representing business needs and safeguarding CPC business interests  Take responsibility to advance the digital dexterity of business partners and present new business options and opportunities based on successful digital examples

Continuous Improvement 

Maintain external accreditations and an in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, etc. Contribute to the development and enhancement of technical standards, processes, and tools to increase efficiency and effectiveness  Enable continuous improvement of relevant vendor management and contract related processes through regular stakeholder engagement, process reviews and tracking of key metrics/performance indicators

Qualifications

Education / Certifications 

College diploma in Business Administration, or a related discipline, – or a combination of education, training and experience deemed equivalent Certified Professional Purchaser (CPP) is an asset Project Management Professional (PMP) or PRINCE2 is an asset Professional designation or certification may be required (., TOGAF, ITIL Foundations, IT Architecture)

Experience 

Minimum (5) years of experience in strategic sourcing, contract negotiation, vendor relationship management and performance management Experience with IT- specific sourcing practices including the development and maintenance of vendor performance scorecards and developing and managing annual budgets. Experience with vendor management including the coordination of internal and external stakeholders and management of complex sourcing contracts for IT products (hardware and software) and/or IT services such as consulting and application development. Strong analytical and problem-solving skills to resolve any vendor performance issues, risks, and/or change requests needs. Strategically minded with understanding of business and technology to drive business value and financial objectives Ability to create innovative strategies to improve our ability to execute faster and to secure buy-in from a wide range of colleagues and stakeholders Experience in building and managing relationships with technology, business members, and vendors Experience working in a unionized environment an asset Excellent team building and leadership skills and experience Strong interpersonal skills, communication and presentation skills (verbal, written) to present information and ideas to different audiences Strong prioritization skills and the ability to work in a fast-paced environment. Implementation orientation with a demonstrated ability to translate strategic vision into innovative and detailed results Aptitude as a business consultant with demonstrable abilities to be dynamic, autonomous, motivated by challenges, adapt to change, and succeed in a rapidly changing environment Organizational knowledge of Canada Post or its Group of Companies an asset

Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

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