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Manager, Partner Effectiveness

4 months ago

Ottawa, Canada Canada Post Full time

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Location: 

Ottawa, ON, CA

Other Location(s): 

Employment Type:  Full-Time

Job ID:  181281

Job Requisition Id: 181281 
Business Function: Information Technology 
Primary City: Ottawa 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: English Essential 
Employee Class and Level: CPMGA02 
Number of Vacancies 2 
Job Closing Date (MM/DD/YYYY): 06/10/2024
 

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Job Description


Reporting to the Director, Partner Effectiveness, the Manager Partner Effectiveness is a proactive and results-oriented individual dedicated to enhancing the synergy between Canada Post’s internal stakeholders, and its external partners. With a focus on understanding and fulfilling internal business needs, this role involves close collaboration with various product and stakeholder teams to gather comprehensive needs. The Manager Partner Effectiveness will then leverage these insights to seamlessly liaise with vendors, translating requirements into actionable strategies. Beyond facilitating seamless relationships, this role will provide invaluable insights for informed leadership decisions, identify opportunities for streamlined processes, and adeptly manage vendor relationships and contractual obligations. 

Job Responsibilities

Functional / Technical Requirements

  • Identify and document project issues and risks in collaboration with the Project Manager and escalate to the Director, Partner Effectiveness as appropriate. Proactively support with developing and executing on risk mitigation plans
  • Manage the strategic partnership priorities based on the CIO organizations new and evolving demands, responsibilities and needs
  • Liaise with stakeholders across the CIO organization to gather input regarding current and future IT needs and to gather feedback related to service delivery/quality, in order to ensure business alignment to IT procurement 
  • Drawing upon a deep understanding of vendor capabilities, deliver informed recommendations to optimize tactical and strategic decisions in collaboration with internal stakeholders and external partners 
  • Provide strategic leadership advice and assist the IT Application Development, Maintenance, and Operations teams with contract and service navigation 
  • Serve as the first point of escalation for unresolved issues and lead meetings with vendors to discuss performance, common issues, and to negotiate and track to resolution 
  • Engage closely with the External Partner Relations team to oversee the ongoing vendor relationships and performance, collaborating with Vendor Programs to facilitate seamless coordination across product teams, Procurement, Legal, and Finance departments. 
  • Monitor and ensure partner contract compliance and manage contract negotiations
  • Ensure success of programs and a high-level of satisfaction from the partner relationships by contributing to the measurement of satisfaction Key Performance Indicators (KPIs)
  • Build and improve relationships with key vendors, stakeholders, assigned accounts and partners
  • Support and facilitate engagement activities between partner resources and internal resources to drive alignment, performance, and collaboration 
  • Identify areas of improvement in internal processes and implement strategies to enhance partner management effectiveness
  • Support communication of any changes to the vendor strategy, process, and/or policy to CIO stakeholders and vendors and informs the appropriate stakeholders of any impacts to contracts that are currently in place
  • Ensure that relevant vendor/partner management processes have clear objectives/goals that are aligned with stakeholder requirements and organizational needs 
  • Manage the end-to-end operations of vendor/partner management processes assigned 
     
Job Responsibilities (continued)

Leadership

  • Be an evangelist, championing a culture of innovation throughout CPC and foster a digital mindset from the top down
  • Identify the skills required to enhance digital maturity, realize business benefits, and encourage staff to enhance and evolve their skills and capabilities
  • Drive collaboration, knowledge sharing, and digital best practices between IT and the business to create a seamless and satisfying customer experience leading to positive business outcomes
  • Act as the liaison between external partners/ technology service providers and the business, representing business needs and safeguarding CPC business interests 
  • Take responsibility to advance the digital dexterity of business partners and present new business options and opportunities based on successful digital examples
  • Maintain external accreditations and an in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, etc.
  • Contribute to the development and enhancement of technical standards, processes, and tools to increase efficiency and effectiveness 
  • Enable continuous improvement of relevant vendor management and contract related processes through regular stakeholder engagement, process reviews and tracking of key metrics/performance indicators
     
Qualifications

Education / Certifications 

  • College diploma in Business Administration, or a related discipline, – or a combination of education, training and experience deemed equivalent
  • Certified Professional Purchaser (CPP) is an asset
  • Project Management Professional (PMP) or PRINCE2 is an asset
  • Professional designation or certification may be required (e.g., TOGAF, ITIL Foundations, IT Architecture)

Experience 

  • Minimum (5) years of experience in strategic sourcing, contract negotiation, vendor relationship management and performance management
  • Experience with IT- specific sourcing practices including the development and maintenance of vendor performance scorecards and developing and managing annual budgets.
  • Experience with vendor management including the coordination of internal and external stakeholders and management of complex sourcing contracts for IT products (hardware and software) and/or IT services such as consulting and application development.
  • Strong analytical and problem-solving skills to resolve any vendor performance issues, risks, and/or change requests needs.
  • Strategically minded with understanding of business and technology to drive business value and financial objectives
  • Ability to create innovative strategies to improve our ability to execute faster and to secure buy-in from a wide range of colleagues and stakeholders
  • Experience in building and managing relationships with technology, business members, and vendors
  • Experience working in a unionized environment an asset
  • Excellent team building and leadership skills and experience
  • Strong interpersonal skills, communication and presentation skills (verbal, written) to present information and ideas to different audiences
  • Strong prioritization skills and the ability to work in a fast-paced environment.
  • Implementation orientation with a demonstrated ability to translate strategic vision into innovative and detailed results
  • Aptitude as a business consultant with demonstrable abilities to be dynamic, autonomous, motivated by challenges, adapt to change, and succeed in a rapidly changing environment
  • Organizational knowledge of Canada Post or its Group of Companies an asset
     
Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy. 


Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.
 

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours 

Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination– We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches.
Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride– We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.


Our values 
Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
TRUST
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority. 
We do our best work when we trust each other. 
We value the trust Canadians have in us, and understand it is earned with every decision and interaction. 
RESPECT
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
DELIVER
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do


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