System and Support Infrastructure

4 weeks ago

Vancouver, Canada Jonas Software UK Full time

Description

: 

System and Support Infrastructure – Owner Relations Technology

Squamish, BC, Canada

THE COMPANY

Owner Relations Technology is an IT company that is growing fast. We supply a unique software solution for Property Managers and Hoteliers worldwide. We specialize in developing robust Owner Accounting and Owner Portal software solutions for Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence Clubs, and Property Management Companies. Our client base consists mainly of 4- and 5-star Resort hotels in North America, the Caribbean, Europe, and Asia. 

THE POSITION

You will provide technical support for the Owner Relations Software Application platform. This role includes installing and upgrading software applications on the hosted servers and maintaining the environment. You will also work within the SQL servers and assist staff with loading and correcting data provided by clients into individual databases.

JOB RESPONSIBILITIES:

Support the implementation of the annual development plans, oversee architectural direction, and focus on delivering commitments. Foster collaboration within the Customer Support, Onboarding, Development and R&D teams (Product Management, Development and Quality Assurance) Collaborate with customers and 3rd party vendors to ensure clients achieve desired outcomes, including identifying potential roadblocks, offering solutions, and providing ongoing support Support configuration and setup for 3rd party vendors exported data flows into Owner Relations applications as expected. Support the IT setup and onboarding of new Owner Relations team members Present information (often technical in nature) to groups (including prospects, clients, support, and sales) with the appropriate degree of formality. Troubleshoot and assist in correcting data issues in client databases Assist in SQL server maintenance and optimization Proactively participate in regular team meetings Record and log Software security events and performance levels of infrastructure Provided reports/data on key performance indicators Help maintain and monitor servers and data storage in our virtualized environment

JOB QUALIFICATIONS:

Knowledge of development process in applications using. NET. Working knowledge of SQL Server Database queries and structure and the ability to write and update stored procedures within SQL. Ability to perform data transformations from various data sources into SQL servers. Development experience in .NET, COM, XML and Web Services. Strong understanding of the complete Software Development Life Cycle (SDLC). Has the functional and technical skills to do the job at a high level of accomplishment. Ability to quickly pick up on technical things and learn new industry, product, or technical knowledge. Ability to make good decisions based on a mixture of analysis, wisdom, experience, and judgment. Good problem-solving skills, using rigorous logic and methods to solve complex problems with practical solutions. Ability to make decisions promptly, sometimes with incomplete information and under tight deadlines and pressure. Knowledge of both Linux and MS Windows server environments and administration Good understanding of MS Entra (active directory) user and group policy administration Knowledge of Xen XCP virtualization platform and ability to manage and work with a virtualized environment

Business Unit: 

Owner Relations

Scheduled Weekly Hours:

40

Number of Openings Available: 

1

Worker Type: 

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

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