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Customer Service Representative

4 weeks ago

Oshawa, Canada Drake International Full time
Drake International is hiring Customer Service Representatives for our client in the Oshawaarea. If you are looking for a joband have Customer Service Representatives experience, then this may be the perfect opportunity for youWHAT WE OFFER:Location: L1J 6G5, Oshawa ON(On site Job)Pay rate: $ 19 /hr. Shifts: 9:30 AM – 6 PM onwards, Monday to Friday (must be flexible as per business requirements) training will be providedStart Date –ASAP, on an ongoing basis.WHAT YOU DO:Making and taking customer calls and would be responsible for providing professional and timely response to customer inquiriesGather and record the appropriate information required for the customer service team to ensure the timely completion of each tracing inquiry.Ensure all messages are being handled in a timely, efficient manner between call takers and dispatching.Manage all customer complaint calls professionally and effectively to increase customer satisfaction.Update all required logs daily to track and trend data.Adhere to all applicable call flow processes and Quality Assurance requirements.Responsible for 100% internal and external customer satisfactionInteract effectively with other members of the customer service, operations and sales teams.WHAT WE”RE LOOKING FOR:Ability to attend 50 to 75 incoming chat, email and calls per dayCall Center Experience is preferredMust have Customer Service experience with excellent telephone mannerisms.Ability to work at the desk for longer duration.Ability to work in a fast-paced environment and high transactional environment.Excellent Keyboard/computer data entry skills Must have experience with escalated calls/clients.Must be able to effectively handle irate customers.Proven decision making / problem solving skills.Proven ability to work under pressure.You will need to pass Criminal background check.Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply todaySince 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly.Drake International is an equal opportunity employer and champion accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative at TorontoWest@na.drakeintl.com#INDTDFLEX