Inflight Operations Supervisor

6 months ago

Ottawa, Canada Flair Airlines Ltd. Full time

**Want to be part of a team that's changing the way Canada travels?**

As Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.

Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.

Flair Airlines is currently seeking a permanent full-time** Inflight Operations Supervisor,** to join our growing and ever-changing organization.

The **Inflight Operations Supervisor,** will be based out of **Ottawa, On (YOW)** and some travel may be required.

**Position Overview**:
The Inflight Operations Supervisor is an integral part of the Inflight Management team, providing airport and airside operational support, coaching, and performance management of our front-line team of Flight Attendants.

Reporting to the Manager, Inflight Operations the incumbent provides critical operational presence across the assigned regional Flight Attendant group. From managing Flight Attendant performance and recognition to delivering a safe on-time operation, our Inflight Supervisors are an integral part of the Inflight Management team.

**Working Conditions**:
Inflight Operations Supervisors are operationally focused and will be required to report to their designated Inflight Crew Base/Airport location. They will be required to fly on a regular basis to assess work performance and to provide constructive feedback to Flight Attendants. Inflight Operations Supervisors must be flexible and willing to accommodate a mixed schedule which includes early mornings, evenings, and weekend coverage

**Primary Job Functions**:
The duties of the **Inflight Operations Supervisor,** **include:

- Provide daily and in-person direction, coaching, support, and performance management of Flight Attendants specific to standard operating procedures and policies, and expectations
- Coach and develop Flight Attendants to exceed expected performance levels, providing on-the-spot management support during operational and or irregular operations
- Ensure that all standards and practices are adhered to and act as a resource person for Flight Attendants
- Recognize Flight Attendants for exemplary service, teamwork, and performance
- Actively promote a safety-focused culture, ensuring our Flight Attendant group remains informed and up to speed on department initiatives in addition to any changes in policies or procedures
- Support performance management investigations and escalations, coordinating appropriate follow-up and review meetings as required
- Provide effective gate-side support and assistance, ensuring collaboration between departments as required
- Participate in daily operational calls, liaising with Inflight Management, Crew Scheduling, and OCC as required to mitigate and prevent operational escalations
- Assist with resolving daily operational situations and escalations associated with normal and irregular operations
- Develop positive relationships with team members and other work groups to achieve our common goals
- Actively participate in regional on-time performance initiatives, contributing to the betterment of departmental metrics and performance indicators
- Monitor, review, and challenge delays specific to the Inflight Services team, conducting delay investigations as required
- Support on-call and after-hours management coverage as required
- Support the Inflight Management team with Inflight recruitment and department initiatives as required
- Review and resolve customer complaints with Flight Attendants as necessary
- Support and assist with all AOSH, OSH, SMS matters as required
- Review and process Flight Attendant injuries; ensuring the prompt and accurate completion of injury and safety reports as required.
- Support on-call and after-hours management coverage as required
- Support the Inflight Management team with Inflight recruitment and department initiatives as required
- Review and resolve customer complaints with Flight Attendants as necessary
- Support and assist with all AOSH, OSH, SMS matters as required
- Review and process Flight Attendant injuries; ensuring the prompt and accurate completion of injury and safety reports as required.

**Knowledge, Skills, and Abilities**
- Minimum two (2) years of direct line experience as a Flight Attendant
- Leadership and management experience is required, experience managing unionized employees is an asset
- Must be able to obtain and maintain valid company Flight Attendant and Inflight Director (IFD) qualifications
- Proven ability to lead, coach, motivate, and direct subordinates
- Must have the utmost integrity, discretion, confidentiality, and professionalism
- Demonstrated conflict reso

  • Operations Supervisor

    6 months ago

    Ottawa, Canada Cushman & Wakefield Full time

    **Job Title** Operations Supervisor **Job Description Summary** Reporting to the Operations Manager and Engineering Leadership is a senior building operations position and is responsible for overseeing and providing administrative, operational and technical service and support to the operations department. The primary task of the Operations Supervisor is...

  • Operations Supervisor

    6 months ago

    Ottawa, Canada WASTE CONNECTIONS OF CANADA Full time

    Waste Connections of Canada is looking for a SAFETY inclined, energetic, autonomous, and proactive Operations Supervisor. They will be leading our team of amazing garbage truck drivers at the Ottawa, ON district. As a Operations Supervisor, you will be responsible for managing all Drivers on a daily basis. You will ensure that operations are running safely,...

  • Supervisor, Systems Operations

    7 months ago

    Ottawa, Canada The MEARIE Group Full time

    **SUPERVISOR, SYSTEMS OPERATIONS** One of life’s great opportunities is the opportunity to coach, mentor and lead a team. To pass your knowledge and wisdom on to others. To support and enable them to do their very best work and to encourage them in difficult times. And in doing so, to leave a legacy. This could be the position you have been waiting for;...

  • Flight Kitchen Assistant

    1 month ago

    Ottawa, Canada Gate Gourmet Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better. - Discover the Difference You Can Make at Gate Gourmet_ - Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than...

  • Operations Supervisor

    6 months ago

    Ottawa, Canada Groupe Énergie BDL Full time

    **Summary**: Groupe Énergie BDL is the flagship of several banners, one of which, Joseph Élie, is more than 125 years old. We are a proud partner of Suncor/Petro-Canada, and we are a leader in the distribution of energy at the residential and commercial levels. In particular, we distribute Petro-Canada products (fuels and lubricants) in Western Quebec and...

  • Operations Supervisor

    7 months ago

    Ottawa, Canada Groupe Énergie BDL Full time

    **Summary**: Groupe Énergie BDL is the flagship of several banners, one of which, Joseph Élie, is more than 125 years old. We are a proud partner of Suncor/Petro-Canada, and we are a leader in the distribution of energy at the residential and commercial levels. In particular, we distribute Petro-Canada products (fuels and lubricants) in Western Quebec and...

  • Operations Supervisor

    8 months ago

    Ottawa, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is looking for a SAFETY inclined, energetic, autonomous, and proactive Operations Supervisor. They will be leading our team of amazing garbage truck drivers at the Ottawa, ON district. As a Operations Supervisor, you will be responsible for managing all Drivers on a daily basis. You will ensure that operations are running safely,...

  • Operations Supervisor

    7 months ago

    Ottawa, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is looking for a SAFETY inclined, energetic, autonomous, and proactive Operations Supervisor. They will be leading our team of amazing garbage truck drivers at the Ottawa, ON district. As a Operations Supervisor, you will be responsible for managing all Drivers on a daily basis. You will ensure that operations are running safely,...

  • Operations Supervisor

    7 months ago

    Ottawa, Canada WASTE CONNECTIONS OF CANADA Full time

    Waste Connections of Canada is looking for a SAFETY inclined, energetic, autonomous, and proactive Operations Supervisor. They will be leading our team of amazing garbage truck drivers at the Ottawa, ON district. As a Operations Supervisor, you will be responsible for managing all Drivers on a daily basis. You will ensure that operations are running safely,...

  • Operations Supervisor

    1 month ago

    Ottawa, Canada Fedex Canada Full time

    This is an interview position plus CEV. This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service...

  • Operations Supervisor

    2 months ago

    Ottawa, Canada Fedex Canada Full time

    This is an interview position plus CEV. This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service...

  • Operations Supervisor

    2 months ago

    Ottawa, Canada Aquatech Dewatering Company, Inc. Full time

    Established in 2006, The AQ Group is the leading construction dewatering services and equipment suppliers in the country, with one of the country's largest fleets of portable pumping equipment/systems. We offer our employees exciting growth opportunities, earning potential, technical training as well as comprehensive health benefits programs. The Operations...

  • Flight Kitchen Assistant

    6 months ago

    Ottawa, Canada Gate Gourmet Full time

    We’re looking for motivated, engaged people to help make everyone’s journeys better. - Discover the Difference You Can Make at Gate Gourmet_ - Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for the airline industry. For the past 70 years, we have served over 250 carriers in more than...

  • Operations Supervisor

    6 months ago

    Ottawa, Canada Crown Property Management Inc. Full time

    **Position Summary and Objectives**: The Operations Supervisor reports to the Director, Property Management and is responsible for the operation of a portfolio of buildings with oversight and direct supervision of a team of building operators. The Operations Supervisor will have direct communication and liaison with tenants and various service providers and...

  • Operations Supervisor

    4 weeks ago

    Ottawa, Canada Crown Property Management Inc. Full time

    **Position Summary and Objectives**: The Operations Supervisor reports to the Property Manager and is responsible for the operation of a portfolio of buildings with oversight and direct supervision of a team of building operators. The Operations Supervisor will have direct communication and liaison with tenants and various service providers and...

  • Packaging Operations Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada Florentina Foods Ltd Full time

    At Florentina Foods Ltd, we are seeking a highly skilled and experienced packaging operations supervisor to join our team. As a key member of our production staff, you will be responsible for ensuring the smooth operation of our packaging department, overseeing the work of your colleagues, and maintaining the highest standards of quality and safety.The ideal...

  • Operations Supervisor

    2 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a dedicated Operations Supervisor to oversee daily operations, ensuring efficient workflows and high-quality service. As a key member of our team, you will be responsible for supervising a team of employees, providing ongoing feedback, and handling customer inquiries.Key Responsibilities:Oversee daily operations, ensuring smooth workflows and...

  • Operations Supervisor

    2 months ago

    Ottawa, Canada Fedex Canada Full time

    This is an interview position plus CEV. This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service...

  • Production Operations Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada Stickerbeat Inc Full time

    Job TitleProduction Operations Supervisor About UsStickerbeat Inc is a leading provider of custom stickers and labels. We are committed to delivering high-quality products and exceptional customer service. Job DescriptionWe are seeking an experienced Production Operations Supervisor to join our team. The successful candidate will be responsible for...

  • Sales Operations Supervisor

    3 months ago

    Ottawa, Ontario, Canada beBee Professionals Full time $55,000 - $75,000

    Job Title: Sales SupervisorbeBee Professionals in Ottawa is seeking an experienced Sales Supervisor to lead our sales team and drive performance in our retail store. The ideal candidate will oversee daily sales operations, train staff, and ensure excellent customer service.Key Responsibilities:Lead and motivate the sales team to achieve sales targets and...