Administrateur Senior ServiceNow

2 months ago

Montreal, Canada Apside Full time

Nous sommes à la recherche d'un Administrateur Senior ServiceNow pour gérer et optimiser notre plateforme ServiceNow. Le candidat idéal aura au moins 7 ans d'expérience dans l'administration de ServiceNow et sera capable de diriger des initiatives visant à améliorer la performance et la sécurité de la plateforme.

Responsabilités :

  • Gérer la configuration et l'administration quotidienne de la plateforme ServiceNow, en veillant à sa performance et à sa stabilité.
  • Surveiller la performance de la plateforme et résoudre rapidement les problèmes techniques pour garantir un service optimal.
  • Implémenter des mises à jour logicielles, corriger les bugs et effectuer des ajustements fonctionnels pour répondre aux besoins des utilisateurs.
  • Collaborer avec les équipes métiers et techniques pour identifier et mettre en œuvre des solutions aux défis rencontrés par les utilisateurs finaux.
  • Assurer le respect des meilleures pratiques et des normes de sécurité sur la plateforme, en proposant des améliorations continues.
  • Former et encadrer les membres juniors de l'équipe pour renforcer leurs compétences techniques.


Compétences requises :

  • 7 ans d'expérience minimum dans l'administration de ServiceNow, y compris la configuration et la gestion des modules ITSM, ITOM, CMDB, et Performance Analytics.
  • Expertise en scripting JavaScript, y compris l'utilisation de GlideScript et la création de scripts d'affaires pour automatiser les processus.
  • Connaissance approfondie des intégrations ServiceNow avec des outils tiers via REST/SOAP API et des outils d'automatisation comme Ansible ou Jenkins.
  • Maîtrise des workflows ServiceNow, y compris la conception et l'optimisation des workflows, ainsi que l'utilisation de Flow Designer.
  • Expérience en gestion des mises à jour de versions, y compris la planification et l'exécution des mises à jour et des correctifs, ainsi que la gestion des problèmes associés.
  • Certification ServiceNow (Administration, ITSM, ou autre) est fortement souhaitée.
  • Familiarité avec les bonnes pratiques ITIL et capacité à mettre en œuvre des processus ITIL sur la plateforme ServiceNow.

Si vous êtes passionné par l'administration de ServiceNow et prêt à relever des défis techniques dans un environnement dynamique, nous vous invitons à postuler

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