Groups Account Manager

5 days ago

Toronto, Canada EF Education First Full time
Groups Account Manager EF Go Ahead ToursToronto, Canada**For consideration, applicant must live/relocate to Toronto, Canada prior to their start date.At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For 30 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.The Role:In the role of Account Manager, you will use your keen attention to detail to support Group Coordinators in preparation for their trip. You will manage the pre-departure details of the group and follow through with requests to ensure a beautiful customer experience from enrollment through departure. As an Account Manager, you will be able to participate in the Sales Development Leadership Program. This is designed to accelerate the careers of high-performing candidates and prepare them for leadership in business. You will play a critical role in developing customer acquisition and retention strategies and identifying opportunities to improve the customer experience. Benefits of the program include training in sales, product development, marketing, and industry trends as well as presentations and public speaking opportunities. This is a great way to build your career with a global leaderKey Tasks: Manage group trips within your region by speaking with Group Coordinators about service revenue and other pre-departure questions Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure Initiate and follow-up on Group requests as the liaison between Group Coordinators and internal EF Go Ahead departments Maintain an in-depth knowledge of our product, processes, and internal systems Support efforts to grow the Groups Travel Program by utilizing the sales process to encourage Group Coordinators to set up future tours A Successful Groups Account Manager Will Be: A self-starter who is confident and decisive when faced with a challenge A positive presence with strong verbal & written communication skills A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset A fan of details and organization A natural relationship builder who can foster loyalty A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to regional growth A goal-hitter who understands how to get the job done

Why you’ll love working here:

Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week, after your initial onboarding Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts Four weeks paid vacation your first year, ten paid holidays, and two floating holidays Excellent medical, dental, and vision coverage, along with life and disability insurance Paid international business travel Wellness benefits and a yearly fitness reimbursement EF program discounts including travel, language schools, childcare, and more Dependent care, healthcare, and commuter flexible spending accounts (FSAs) Discounts at local venues and businesses

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