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Groups Account Manager

4 weeks ago

Toronto, Canada EF Go Ahead Tours Full time

EF Go Ahead Tours Toronto,

For consideration, applicant must live/relocate to Toronto, Canada prior to their start date.

At EF Go Ahead Tours we believe you’re never too old to be a student of the world. For 30 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many people as possible do just that.

The Role:
Key Tasks:

- Manage group trips within your region by speaking with Group Coordinators about service revenue and other pre-departure questions
- Set correct expectations by providing detailed information to travelers to ensure they have a full understanding of each component of the trip prior to departure
- Initiate and follow-up on Group requests as the liaison between Group Coordinators and internal EF Go Ahead departments
- Maintain an in-depth knowledge of our product, processes, and internal systems
- Support efforts to grow the Groups Travel Program by utilizing the sales process to encourage Group Coordinators to set up future tours

A Successful Groups Account Manager Will Be:

- A self-starter who is confident and decisive when faced with a challenge
- A positive presence with strong verbal & written communication skills
- A creative problem solver with a Nothing is Impossible attitude & solutions-oriented mindset
- A fan of details and organization
- A natural relationship builder who can foster loyalty
- A competitive mind who is always on the hunt for new business opportunities and is eager to contribute to regional growth
- A goal-hitter who understands how to get the job done

Why you’ll love working here:

- Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week, after your initial onboarding
- Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
- Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
- Excellent medical, dental, and vision coverage, along with life and disability insurance
- Paid international business travel
- Wellness benefits and a yearly fitness reimbursement
- EF program discounts including travel, language schools, childcare, and more
- Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
- Discounts at local venues and businesses

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and

belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience, and everything else that makes you unique.

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