Customer Experience Manager

6 months ago


Calgary, Canada Michaels Full time
Store - CAL-DEERFOOT TRAIL, ABDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others Acknowledge customers, help locate the product and provide solutions Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget Manage and execute the shrink and safety programs Cross train in Custom Framing selling and production In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires:

Retail management experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching Lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available. Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

To review a comprehensive list of benefits, please visit (MIKBenefits.com)



  • Calgary, Canada Insight Global Full time

    Job DescriptionInsight Global is looking for a Manager, Customer Experience for one of our top agricultural clients. This role is focused on the post-sales customer cycle, including the order-to-cash process, along with managing order entry, invoicing, contract management, accruals and rebate payments. This role will be responsible for a team of 10+, and is...


  • Calgary, Alberta, Canada Western Financial Group Full time

    About the RoleAs a Customer Experience Manager at Western Financial Group, you will be responsible for leading a team of advisors to deliver exceptional customer service and achieve business goals.Key ResponsibilitiesGuide and coach advisors to meet their individual and team performance targetsConduct observational-based coaching sessions to improve advisor...


  • Calgary, Alberta, Calgary region, Canada Insight Global Full time

    Job DescriptionInsight Global is looking for a Manager, Customer Experience for one of our top agricultural clients. This role is focused on the post-sales customer cycle, including the order-to-cash process, along with managing order entry, invoicing, contract management, accruals and rebate payments. This role will be responsible for a team of 10+, and is...


  • Calgary, Canada Payworks Inc. Full time

    Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where **Doing Right by...


  • Calgary, Alberta, Canada EASYDAY TRAVEL Full time

    We are seeking a seasoned Reservations Supervisor to join our team at EASYDAY TRAVEL.The ideal candidate will possess excellent leadership skills, strong communication abilities, and the ability to work in a fast-paced environment.Job Description:Company Overview:EASYDAY TRAVEL is a leading travel agency committed to providing exceptional customer...


  • Calgary, Canada Nutrien Full time

    Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: safety, inclusion, integrity, and results. When we say we care, we mean it. We’re creating an inclusive...

  • Store Manager

    1 month ago


    Calgary, Alberta, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a skilled Store Manager - Customer Experience to join our team in Calgary, Canada. As a key member of our team, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees.Key Responsibilities:Supervise daily operations, ensuring efficient workflows and high-quality service.Train,...


  • Calgary, Alberta, Canada Secure Energy Full time

    At Secure Energy, we are seeking a Customer Experience Ambassador to join our team. This role is a key part of our customer success strategy and requires a strong ability to build relationships, communicate effectively, and drive business growth.About the RoleThe Customer Experience Ambassador will be responsible for engaging with new and existing customers...


  • Calgary, Alberta, Canada Secure Energy Full time

    Secure Energy OpportunitiesWe are seeking an experienced Customer Experience Lead to join our team at Secure Energy.About the RoleThe Customer Experience Lead will be responsible for delivering exceptional customer experiences through effective communication, relationship-building, and problem-solving skills.ResponsibilitiesEngage with new and existing...

  • Customer Experience

    4 weeks ago


    Calgary, Canada Neo Financial Full time

    p>Come Build a Better Financial Future for all CanadiansAt Neo, we’re building a more rewarding financial experience for all Canadians.Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and...

  • Customer Experience

    2 months ago


    Calgary, Canada Neo Financial Full time

    p>Come Build a Better Financial Future for all CanadiansAt Neo, we’re building a more rewarding financial experience for all Canadians.Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.From world-class creative minds to brilliant engineers, it's high-performing people that make Neo a workplace with passion and...


  • Calgary, Canada Direct Energy Full time

    Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...


  • Calgary, Canada Direct Energy Full time

    Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes...


  • Calgary, Alberta, Canada BrokerLink Full time

    We are looking for a dedicated professional to join our team at BrokerLink as a Customer Experience Strategist. As a key member of our organization, you will be responsible for analyzing customer journeys across digital platforms, identifying pain points, and developing strategies to improve them.Key responsibilities will include creating a comprehensive...


  • Calgary, Alberta, Canada Michaels Full time

    About the JobAs a Customer Experience Director at Michaels, you will be responsible for delivering exceptional customer experiences in our stores. This role involves leading front-end operations and ensuring that our brand promises are met.Key ResponsibilitiesAssist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and...


  • Calgary, Canada Enterprise Holdings Full time

    The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service...


  • Calgary, Canada Village Honda Full time

    The Wood Automotive Group, one of Alberta's largest automobile retailers for 40 years, is offering an exciting opportunity for a Customer Experience Liaison to join the team at Village Honda! The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 7...


  • Calgary, Alberta, Canada Hopewell Full time

    Job Title: Customer Experience AmbassadorCompany: Hopewell Residential Management LPJob Type: Part-TimeDepartment: SalesLocation: Calgary and AreaHopewell Residential Management LP is one of Alberta's leading home builders and community developers. As a Customer Experience Ambassador, you will be the first point of contact for all future homeowners,...


  • Calgary, Alberta, Canada NRG Full time

    Welcome to NRG, where we're driven by our passion to create a smarter, cleaner and more connected future. Our innovative solutions make life easier for customers, helping them power, protect, and intelligently manage their homes and businesses.We foster a dynamic work environment and a unified, inclusive culture that leads to better collaboration and...


  • Calgary, Canada TD Bank Full time

    **Work Location**: Calgary, Alberta, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **KEY ACCOUNTABILITIES** **CUSTOMER** - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...