Customer Support Representative
4 weeks ago
Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.
We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at
We’re growing fast and invite you to join our amazing team.
About GroundCloud
GroundCloud is an all-in-one safety, productivity, and compliance ecosystem for final mile delivery contractors. We deliver a turn-key solution that makes contractors more profitable, automates their compliance, and increases safer outcomes for drivers. We’re looking for an energetic, intelligent, self-directed person to join our legendary customer service team.
Your mission:
Listening to our customers and giving them the best customer service possible. Answering their questions, finding solutions to their problems, and adding value for them throughout the conversation – surprising and delighting them
To nail your job, you will:
Keep up with a fast-paced environment Help customers through written and verbal communication channels such as email and phone communications Be reliable and consistently show up for your shift, on time and give it your allWe’ll love you because you:
Have exceptional verbal and written communication skills Naturally go out of your way to help others Feel good about yourself when you are able to turn someone’s day around Are open to change and to new or evolving processes in a fast-moving environment Cringe whenever you witness bad customer service Are smart but humbleRequirements:
Must be able to take phone calls from customers while working remotely Previous customer service experienceLocation: This is a remote opportunity, open to citizens or permanent residents of Canada or the US. #remote #LI- Remote
Salary Range: $40,000 to $50,000 CAD “Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.”
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