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Customer Service Representative

4 months ago

Waterloo, Canada ACUTE Environmental Services Full time

**Customer Service Representative**

**ACUTE Environmental and Safety Services Inc**. is looking for an experienced, career-minded **Customer Service Representative **whois responsible for serving customers in person and via the telephone.

The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions, such as invoicing and customer certificates for training, quoting on corporate products or services through the achievement of opportunity-based sales, ensure customer bookings, weekly schedules, on-site and ACUTE Training is done accurately, diligently and quickly. Integrity, passion, and in-person customer focused skills are essential for this role.

This position reports directly to the President, with direction provided from other senior ACUTE staff in training, consulting, on site and business development activities as required.

As an ACUTE **Customer Service Representative**, your role will exemplify our brand image as an ambassador and will provide positive brand experiences to all customers.

**Requirements**:

- Successful completion of a college diploma or equivalent experience.
- 5+ years of successful customer service experience.
- Experience working in a technical or industrial organization, providing customer service and inside sales support.
- Proficient working knowledge of CRM/ERP databases and software.
- Detail oriented and excellent organizational and multitasking skills.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Ability to think on your feet, by assessing, planning and strategic troubleshooting.
- Self-motivated and driven professional.
- Strong analytical skills.
- Strong problem identification and objection resolution skills.
- Strong customer service and troubleshooting skills.
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills.
- Excellent listening skills.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Strong Analytical skills.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Computer literate, including effective working skills of MS Word, Excel, PowerPoint and Outlook.
- Strong written communication skills.
- Self motivated, with high energy and an engaging level of enthusiasm.
- Able to perform basic calculations and mathematica figures.
- Ability to work individually and as part of a team.
- Professional demeanour and appearance.
- Strong work ethic and positive team attitude.
- Experience with customer relationship management software.
- High level of integrity and work ethic.
- Must possess a valid driver license.

ACUTE offers competitive salary packages, an incredible work environment, and career advancement opportunities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: One location