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Customer Service Representative

6 months ago

Waterloo, Canada Like New Collision Group Full time

CSN Golden Triangle Collision is a respected auto repair company that has been in business for over 50 years with 4 locations in the Waterloo Region and Guelph. We are currently looking for an experienced Customer Service Representative to join our Waterloo team.

This role provides a variety of job tasks, you get to meet lots of different people, you'll have the opportunity to be outside meeting with customers and looking at their vehicles and inside talking to our experienced technicians. Essentially you are the face of the organization from a customer perspective. You are their support, guide and make sure that their experience is something they'll remember. If you're someone that likes to work with people, have varied work tasks, the opportunity to move around during the day instead of sitting behind a desk you'll love this role

MAJOR RESPONSIBILITIES AND DUTIES:

- Assist customers by answering questions relating to their work status, changes and delivery time frames.
- Offer support and solutions to customers in accordance with the company's customer service policies.
- Communicate with insurance companies regarding approvals and time frames.
- Input information into the appropriate system.
- Coordinate with the production team.
- Perform other related duties as required.

BENEFITS:

- Dental Care
- Extended Health Care
- Life Insurance
- Vision Care
- Employee Assistance Program

EDUCATION AND EXPERIENCE:

- Strong verbal and written communication skills.
- Computer literacy.
- Experience in the customer service and/or automotive industry.
- Customer focused. Enjoys working with a variety of different people and working through various scenarios with them.
- Positive attitude, ability to work in a fast-paced environment.

**Job Types**: Full-time, Permanent

**Salary**: $45,760.00-$83,200.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Customer Support & Client Services Occupations: 3 years (preferred)

Work Location: In person